Director – Governance Solutions, Business Development & Account Growth (Sydney, Melbourne, ACT)

Description

The Opportunity

We are looking to recruit a Director, Governance Solutions - Business Development & Account Growth who will be responsible for driving profitable growth across ISG Governance offerings in Australia. This role will focus equally on new business development and account management, helping clients strengthen enterprise vendor management, third-party risk, contract lifecycle governance, and managed governance operations. 

The successful candidate will leverage ISG's Enterprise Governance capabilities, consulting teams, delivery leaders, and subject matter experts to shape client opportunities, expand relationships, and deliver measurable business outcomes.

Experience in driving account growth, expanding client relationships, and developing new business opportunities within a service provider environment is preferred.

Applicants will need to be Australian citizens to qualify for an Australian Commonwealth security clearance as there will be requirements to support public sector engagements 

The Responsibilities

Your responsibilities will include: 

Business Development and Account Growth:

• Identify, qualify, and progress new Enterprise Governance opportunities with prospective and existing clients across Australia. 
• Drive account growth through renewal, upsell, and cross-sell opportunities across TPRM, procurement and vendor management services. 
• Develop and maintain senior client relationships across Procurement, IT, Legal, Risk and Compliance, Finance, Vendor Governance, and Business Operations. 
• Proposal and pursuit support  

Client Relationship Management and Delivery Collaboration:

• Act as a trusted advisor to clients, maintaining strong relationships with key stakeholders and ensuring clear communication across the account lifecycle. 
• Collaborate with delivery teams to support successful mobilization, client satisfaction, operational discipline, and measurable outcomes across Enterprise Governance engagements. 
• Partner with delivery leaders to monitor engagement health, identify expansion opportunities, and ensure client commitments are understood and achieved. 
• Engage in governance forums, executive meetings, and account planning sessions to provide insight, facilitate follow-up, and strengthen client alignment. 
• Help clients navigate complex supplier, governance, risk, contractual, and operating model challenges. 

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time as necessitated by business demands. 

The Role Requirements

• 15+ years of experience in the outsourcing and managed services industry, with a strong track record of driving growth, client success, and strategic initiatives.
• Industry Expertise: Deep knowledge of the outsourcing and managed services market, including key industry players, market dynamics, business challenges, and regulatory considerations, ideally within a service provider environment.
• Sales & Business Development: Proven success in originating, shaping, and closing large, complex deals while managing senior client relationships and driving revenue growth.
• Leadership: Demonstrated ability to lead, influence, and motivate cross-functional teams across multiple organizational levels to achieve business objectives.
• Consulting & Strategic Advisory: Strong analytical, problem-solving, and strategic thinking capabilities, with the ability to develop and deliver tailored solutions that address client needs.
• Communication & Executive Presence: Excellent communication, presentation, and stakeholder management skills, with the ability to engage effectively with clients, partners, and senior executives.

Location & Travel

• Based in Australia, with travel across Australia expected up to 30% of the time.

Education

• Relevant qualifications and degree 

Applying with us 

If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. If you’re interested in this role but don’t feel that you match it perfectly, we would still love to hear from you and explore the unique skillset and attributes that you can bring to the team. 

We look forward to receiving your application!

Who we are 
 
ISG (Information Services Group) (Nasdaq: III) is a leading global AI-centered technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG partners with our clients to determine a future vision, lead rapid change and realize the value of your digital investment at scale. We’re more than consultants: we help our clients achieve operational excellence and faster growth.  

Founded in 2006, and based in Stamford, Connecticut., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries - a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. 

Our market-leading research and insights help us get ahead of the trends, so we can help enterprises optimise performance, enhance client relationships, and accelerate growth.  

How we work 

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. As a certified Great Place to Work, ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. We truly believe the more diverse and inclusive we are, the better our work will be. 

What ISG can offer you 

As part of a dynamic and growing business, you will have the opportunity to work in a collaborative and supportive team environment, on a range of interesting engagements. We love diverse thinking, entrepreneurship qualities and deeply value your desire to develop and grow your career here. 

We are passionate about what we get do and what we represent, both for our people and our clients.  

ISG offers great benefits to our employees, including:

• Flexible working arrangements 
• Paid parental leave 
• Volunteering leave 
• Women in Digital Program & Events 
• Global Mentoring Program 
• Novated Leasing 
• Employee Assistance Program 
• Purchased Leave Program 
• Stock Purchase Program 

If you are interested in being part of an organisation that recognises and rewards your personal value and skillset, then please don’t hesitate to submit your resume and cover letter. We look forward to hearing from you! 

#LI-Remote