Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow Meeting Facilitation Employee Engagement Strategy Business Analysis ServiceNow Business Process Mapping Gap Analysis Standards Organization Stakeholder Communications Project Coordination +10 more

Other Skills

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Delegation Skills
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Accountability
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Collaboration
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Communication
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Relationship Building

Roles & Responsibilities

7+ years of experience in consulting, business analysis, or process transformation
Proven experience leading workstreams or engagements in complex environments
Strong background in business process discovery and transformation
Excellent communication skills, including executive-level presentation ability

Requirements:

Act as the primary client-facing lead, accountable for SOW delivery; establish and manage engagement governance, cadence, and reporting
Lead end-to-end Plan Discovery activities across multiple BCBS Local Plans; facilitate workshops to capture current-state processes, variations, pain points, and opportunities; define future-state processes aligned to Inquiry360 capabilities and harmonization
Drive stakeholder alignment across SBP operations, Local Plan business and IT teams, and compliance/regulatory stakeholders; identify risks, dependencies, and organizational impacts
Ensure high-quality, actionable, implementation-ready discovery outputs (process maps, requirements documentation, gap analyses, executive summaries) and provide direction/oversight to BA/BPC resources; align outputs with the broader 5-year transformation roadmap and support transition to design and implementation

iTech AG

About iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Description

OVERVIEW

iTech AG is seeking an experienced Engagement Lead / Lead Business Process Consultant (BPC) to lead delivery for the Plan Discovery initiative, a critical phase of SBP’s multi-year transformation to onboard Health Plans onto a centralized customer service platform.

This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.

ROLES AND RESPONSIBILITIES

Serve as the primary point of accountability for SOW delivery

Establish and manage engagement governance, cadence, and reporting

Build strong relationships with SBP leadership and Local Plan stakeholders

Lead executive communications, including steering committees and status reporting

Lead end-to-end Plan Discovery activities across multiple BCBS Local Plans

Facilitate workshops to capture:

Current-state processes (customer service, inquiry handling)

Variations across plans (operational, data, compliance)

Pain points and opportunities

Define future-state process frameworks aligned to Inquiry360 capabilities

Develop standardization and harmonization recommendations

Coordinate across diverse stakeholders including:

SBP operations

Local Plan business and IT teams

Compliance and regulatory stakeholders

Drive alignment on common vs. plan-specific requirements

Identify risks, dependencies, and organizational impacts

Own quality and completion of all discovery outputs, including:

Process maps (current/future state)

Requirements documentation

Gap analysis and recommendations

Executive summaries and decision materials

Ensure deliverables are clear, actionable, and implementation-ready

Provide direction and oversight to BA/BPC resources

Delegate and manage workstreams while ensuring consistency and quality

Review and refine deliverables produced by supporting team members

Align discovery outputs with the broader 5-year transformation roadmap

Partner with technology and architecture teams to ensure feasibility

Support transition into design and implementation phases

MINIMUM QUALIFICATIONS

7+ years of experience in consulting, business analysis, or process transformation

Proven experience leading workstreams or engagements in complex environments

Strong background in business process discovery and transformation

Experience working with multiple stakeholders across business and IT

Demonstrated ability to facilitate workshops and drive stakeholder alignment

Excellent communication skills, including executive-level presentation ability

EDUCATION AND CERTIFICATIONS

Bachelor’s degree

PREFERRED QUALIFICATIONS

Experience supporting greenfield implementations

ServiceNow CSA

Familiarity with customer service or CRM platform transformations

Experience in multi-entity or federated operating models
- Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.