Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Success Management Data-Driven Decision Making Contract Management Strategic Management Project Implementation Cross-Functional Collaboration Standard Operating Procedure Performance Management Project Management Account Management +9 more

Other Skills

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Consulting
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Non-Verbal Communication
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Teamwork
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Organizational Skills
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Problem Solving

Roles & Responsibilities

Bachelor’s degree or equivalent experience
3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology
Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
Strong written and verbal communication skills

Requirements:

Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
Lead data-driven conversations with clients to enhance membership services and overall performance
Identify and drive expansion opportunities within the embedded account base in partnership with Sales
Lead expansion implementations in coordination with Strategic Accounts leadership

Walker Bowen Talent Partners

About Walker Bowen Talent Partners

We are in the business of making connections and growing startups. Walker Bowen Talent Partners enhances the growth of fast-moving start-ups with dynamic teams of high performers and leaders. A diverse, woman owned company, we offer more than 30 years combined experience in professional recruiting and staffing services, building startups and high-growth companies spanning multiple industries. Since our inception, we have been focused on building a strategic, quality search practice and specialize in talent advisory by creating tailored solutions for startups and growing companies. Startups often times don’t need in house recruiting until later in their company’s growth but they still need recruiting expertise in order to grow. Our team of advisors and consulting partners offer a portfolio of services to positively impact your company’s success and includes: Experienced Recruiters, Fractional CxOs, Human Resources, Marketing, and Organizational Development and Leadership Consultants distributed across the US, each with a diverse background specializing in various industries and skills. We understand the unique characteristics required to successfully build a company and love working with entrepreneurial-minded, tenacious teams to positively impact their scaling organization. We are solution, individual and partnership focused. How can we help you grow?

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment.

If you’re inspired by expanding relationships and services within Enterprise accounts, while remaining close to patient care and working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.

About the Role

As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports our client’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.

Key Responsibilities

Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
Lead data-driven conversations with clients to enhance membership services and overall performance
Identify and drive expansion opportunities within the embedded account base in partnership with Sales
Lead expansion implementations in coordination with Strategic Accounts leadership
Partner with Operations to define, implement, and monitor performance measures and operational goals
Proactively identify, address, and resolve operational and account-related issues
Provide performance insights and growth recommendations to internal leadership
Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility
Facilitate contract implementation, training, and compliance requirements
Lead development of operational procedures and project management initiatives tied to client contracts

Requirements

Required Qualifications

Bachelor’s degree or equivalent experience
3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology
Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
Strong written and verbal communication skills
Analytical mindset with ability to interpret data and drive insights
Ability to manage multiple stakeholders and build consensus across teams
Strong organizational and project management skills

Preferred Qualifications

Experience in consulting or solutions architecture
Experience with HubSpot or other CRM platforms
Experience working in fast-paced, high-growth environments

Benefits

Benefits

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization; Competitive salary, annual bonus opportunities, and equity options; Remote with flexible hours; Comprehensive medical, dental, and vision insurance; 401(k) with company match; Generous PTO, paid company holidays, and paid parental leave.

Salary: 1-10

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