We're not a typical call center. We operate at scale, powered by systems and Al. With 25,000+ employees and zero tolerance for inefficiencies, we focus on building processes that deliver speed, consistency, and quality.
What You'll Do
• Lead and manage the Customer Support team (performance, KPls, quality) • Own customer experience across all channels (chat, calls, email) • Identify bottlenecks and improve workflows using data • Work closely with Tech & Al teams to automate and optimize support • Handle escalations and ensure fast, effective resolution • Monitor and improve CSAT, response time, and resolution rates • Train, coach, and develop team leaders and agents • Build systems, not dependencies on individuals
What We're Looking For
• Strong leadership experience in customer support / call center • Data-driven mindset (you make decisions based on numbers, not opinions) • Experience managing large teams in fast-paced environments • Problem-solver who can simplify complexity • Strong communication and escalation handling skills • Comfortable working with systems, tools, and automation • Fluent in English (Arabic is a plus)
From: Delaware (USA), District of Columbia (USA), Kentucky (USA), Maryland (USA), New Jersey (USA), New York (USA), North Carolina (USA), Ohio (USA), Pennsylvania (USA), Tennessee (USA), Virginia (USA), Washington (USA), West Virginia (USA) (Full Remote)
From: Delaware (USA), District of Columbia (USA), Kentucky (USA), Maryland (USA), New Jersey (USA), New York (USA), North Carolina (USA), Ohio (USA), Pennsylvania (USA), Tennessee (USA), Virginia (USA), Washington (USA), West Virginia (USA) (Full Remote)
From: Delaware (USA), District of Columbia (USA), Kentucky (USA), Maryland (USA), New Jersey (USA), New York (USA), North Carolina (USA), Ohio (USA), Pennsylvania (USA), Tennessee (USA), Virginia (USA), Washington (USA), West Virginia (USA) (Full Remote)
Full time
Account ManagementContract ManagementForeclosuresCustomer RetentionProfit And Loss (P&L) Management
