Strong leadership experience in customer support / call center
Data-driven mindset (make decisions based on numbers)
Experience managing large teams in fast-paced environments
Fluent in English (Arabic is a plus)
Requirements:
Lead and manage the Customer Support team (performance, KPIs, quality)
Own customer experience across all channels (chat, calls, email)
Identify bottlenecks and improve workflows using data
Work closely with Tech/AI teams to automate and optimize support
Job description
This is a remote position.
Customer Support Manager Why Join maids.cc?
We're not a typical call center. We operate at scale, powered by systems and Al. With 25,000+ employees and zero tolerance for inefficiencies, we focus on building processes that deliver speed, consistency, and quality.
What You'll Do
• Lead and manage the Customer Support team (performance, KPls, quality) • Own customer experience across all channels (chat, calls, email) • Identify bottlenecks and improve workflows using data • Work closely with Tech & Al teams to automate and optimize support • Handle escalations and ensure fast, effective resolution • Monitor and improve CSAT, response time, and resolution rates • Train, coach, and develop team leaders and agents • Build systems, not dependencies on individuals
What We're Looking For
• Strong leadership experience in customer support / call center • Data-driven mindset (you make decisions based on numbers, not opinions) • Experience managing large teams in fast-paced environments • Problem-solver who can simplify complexity • Strong communication and escalation handling skills • Comfortable working with systems, tools, and automation • Fluent in English (Arabic is a plus)
