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Customer Support Manager

Galt.ai

Role overview

Qualifications

  • Strong leadership experience in customer support / call center
  • Data-driven mindset (make decisions based on numbers)
  • Experience managing large teams in fast-paced environments
  • Fluent in English (Arabic is a plus)

Responsibilities

  • Lead and manage the Customer Support team (performance, KPIs, quality)
  • Own customer experience across all channels (chat, calls, email)
  • Identify bottlenecks and improve workflows using data
  • Work closely with Tech/AI teams to automate and optimize support

About the company

Galt.ai logo

Galt.ai

Software startup that is a spin off maids.cc. The Startup focuses on developing AI Chatbots, utilizing AI tools to boost productivity, and optimizing business workflows through various software solutions.

Company details

Company size51 - 200

Links

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Job description

This is a remote position.

Customer Support Manager

Why Join maids.cc?

We're not a typical call center. We operate at scale, powered by systems and Al. With 25,000+ employees and zero tolerance for inefficiencies, we focus on building processes that deliver speed, consistency, and quality.

What You'll Do

• Lead and manage the Customer Support team (performance, KPls, quality)
• Own customer experience across all channels (chat, calls, email)
• Identify bottlenecks and improve workflows using data
• Work closely with Tech & Al teams to automate and optimize support
• Handle escalations and ensure fast, effective resolution
• Monitor and improve CSAT, response time, and resolution rates
• Train, coach, and develop team leaders and agents
• Build systems, not dependencies on individuals

What We're Looking For
​
• Strong leadership experience in customer support / call center
• Data-driven mindset (you make decisions based on numbers, not opinions)
• Experience managing large teams in fast-paced environments
• Problem-solver who can simplify complexity
• Strong communication and escalation handling skills
• Comfortable working with systems, tools, and automation
• Fluent in English (Arabic is a plus)

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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