US Customer Service Representative (WFH) | ZR_1216_JOB

This is a remote position.

• At PeoplePartners, work feels different—in the best way. We’re a Great Place to Work certified company built on a people-first mindset where your growth, voice, and wellbeing genuinely matter.
  
• Here, you don’t just do a job—you build a career with global exposure, collaborate with international teams, and gain real opportunities to grow. We move fast, think smart, and celebrate wins together. If you’re looking for a workplace that’s modern, supportive, and full of momentum, you’ll fit right in.
  

• Think of this role as the bridge between curiosity and confidence.
  
• As a US Customer Service Representative, you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons).
  
• If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space.
  

• Respond to customer inquiries via email, SMS, and CRM platforms.
  
• Guide customers through product approvals and onboarding processes.
  
• Provide post-purchase support and issue resolution.
  
• Manage multiple communication channels simultaneously.
  
• Coordinate with internal teams and external vendors.
  
• Create product demos for distributors as needed.
  
• Maintain accurate records in CRM systems.
  
• Stay updated on tools, processes, and internal communications.
  

Requirements

• 2+ years experience in customer service or related roles.
  
• Experience handling multiple communication channels (email, chat, SMS).
  
• Strong problem-solving and customer management skills.
  
• Ability to work independently in a remote setup.
  
• Strong organizational and multitasking skills.
  

Nice-to-Have:

• Experience using CRM tools (Zoho preferred).
  
• Experience supporting product-based or digital businesses.
  

• Experience in fast-paced or scaling environments.
  
• Exposure to onboarding or approval workflows.
  
• Experience coordinating with cross-functional teams.
  

This is more than just a work-from-home role—it’s a chance to build a career with a company that invests in you. At PeoplePartners, you’ll enjoy:

• Competitive salary and benefits package.
  
• HMO coverage and leave credits.
  
• 100% remote work setup with company-provided equipment.
  
• Opportunities for career growth and internal mobility.
  
• Ongoing training and learning opportunities.
  
• A people-first culture that values collaboration and feedback.
  
• Fun engagement activities and a supportive team environment.
  
• Exposure to global clients and international business practices.
  

If you’re looking for a role where your work makes a real impact—and where you’re supported every step of the way—this is it. Apply now and be part of something growing, global, and genuinely people-first.

• Work Setup: 100% Work From Home (Philippines-based).
  
• Schedule: Monday to Friday | Night-shift.
  
• Equipment: Company-provided.
  
• Employment Type: Full-time.
  

Benefits

• Permanent Work-from-home setup
  
• Company-provided equipment
  
• Secondary Wi-Fi Modem
  
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
  
• 100% conversion of UNUSED leave credits
  
• HMO on Day 1
  
• 13th Month Pay
  
• Monthly Gift Voucher
  
• Milestone Tokens (Birthday/Anniversary/Christmas).
  
• A Life Beyond the Screen #WorkLifeBalance.
  
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.