Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio. This leader will be responsible for building and scaling a high-performing practice, leading complex client engagements, and shaping innovative ServiceNow solutions, particularly those leveraging AI, automation, and next-generation architectures.
This role blends practice leadership, client delivery, solution innovation, and business development, with a strong focus on delivering measurable outcomes for federal and clients.
This position is partially remote but will require regular client meetings in the DC Metro area. The candidate must be local to the DC Metro area.
Must be a U.S. Citizen with the ability to obtain and maintain a government suitability clearance.
Key Responsibilities Practice Leadership & Growth
Build, lead, and scale Anika Systems’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies
Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management
Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes
Recruit, mentor, and develop a high-performing team of architects, developers, and consultants
Foster a culture of innovation, collaboration, and continuous improvement
Client Engagement & Delivery
Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption
Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets
Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs)
Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment
Manage program risks, issues, and dependencies while maintaining strong quality and compliance standards
Business Development & Sales
Lead and support business development efforts, including opportunity shaping, proposal development, and client presentations
Partner with leadership to expand Anika Systems’ ServiceNow footprint across federal and commercial markets
Develop compelling business cases, solution architectures, and transformation roadmaps
Contribute to pipeline growth through strategic account planning and relationship expansion
ServiceNow & AI Solution Leadership
Lead the design and delivery of ServiceNow-enabled transformations across enterprise service management functions (ITSM, CSM, HRSD, and beyond)
Provide industry-leading expertise in ServiceNow AI capabilities, including NOW Assist, agentic AI, and AI Control Tower
Architect and implement advanced AI solutions, including:
Multi-LLM architectures
Retrieval-Augmented Generation (RAG) frameworks
Prompt engineering strategies
Agentic workflows and multi-agent systems
Guide the development of scalable data pipelines and AI-driven automation solutions
Translate business needs into integrated solutions across people, process, and technology
Advisory & Transformation Strategy
Assess client service management maturity across people, process, and technology dimensions
Lead process design workshops and requirements sessions with business and technical stakeholders
Develop strategic roadmaps, operating models, and transformation plans
Provide actionable recommendations aligned to industry best practices and emerging trends
