Role overview

Qualifications

8–12+ years of experience in ServiceNow or enterprise platform implementations
3–5+ years of experience leading large-scale ServiceNow programs or practices
Hands-on experience with ServiceNow AI solutions (NOW Assist, Agentic AI, AI Control Tower) and implementing/scaling across multiple modules (ITSM, HRSD, CSM)
ServiceNow Certified Master Architect (CMA) certification; Bachelor's degree required (Master's degree preferred)

Responsibilities

Lead practice growth and governance for Anika Systems' ServiceNow practice, including defining offerings, accelerators, go-to-market strategies, recruiting and developing a high-performing team, and establishing delivery standards and governance
Serve as trusted advisor to senior client executives, oversee end-to-end delivery of complex ServiceNow programs (2–3 concurrent engagements), and manage risks, timelines, budgets, and quality across all delivery phases
Lead business development efforts, including opportunity shaping, proposal development, client presentations, and expanding ServiceNow footprint across federal and commercial markets
Design and deliver ServiceNow-enabled transformations across ITSM, CSM, HRSD and beyond, leveraging AI capabilities (NOW Assist, agentic AI, AI Control Tower), multi-LLM architectures, RAG frameworks, and data pipelines, while providing advisory transformation strategy (maturity assessments, workshops, roadmaps)

Key facts

Remote from: Anywhere
Full time
Senior (5-10 years)
English

Hard skills

ServiceNow ServiceNow Data Engineering Prompt Engineering Software Development Project Management Business Transformation Customer Requirements Analysis IT Service Management AI/ML Inference Data Architecture Enterprise Architecture Intelligent Automation Technical Recruitment HR Service Delivery Risk Management Operational Support And Analysis Proposal Development Capability Maturity Model Customer Relationship Management Solution Architecture Business Development ServiceNow Agile Software Development Automation Studio Business Communication Development Testing Process Engineering Enterprise Resource Management Multi-Agent Systems Compliance Management Data Engineering Automation Studio Executive Conversations Stakeholder Communications Presentation Training Continuous Improvement Process

Other skills

Program Management
Collaboration
Communication
Leadership
Team Management
Strategic Thinking
Mentorship
Problem Solving
Innovation

About the company

Anika Systems

The pace at which the government is changing, there is a need for technology consulting companies that rise to those challenges by taking a fresh approach to problems, solutions that get to market faster, offer service that exceed the customers’ expectations and disrupt the status quo. Anika Systems is an outcome-driven technology consulting firm that helps federal agencies solve business problems and enable them for the future, with services and solutions spanning Data and Analytics, Intelligent Automation, IT Modernization, Application Development and Cloud Engineering. We’re a team of thinkers, lifelong learners, makers, and doers that deeply understand the Federal government customers missions and goals. Our teams are deeply connected and bring their shared experiences and insights to each and every engagement. Philosophy Anton Chekhov, the famous playwright, about telling versus showing said: “Don't tell me the moon is shining; show me the glint of light on broken glass.” With this "Show me over Tell Me" philosophy that is imbibed in our corporate DNA, we produce Minimum Viable Products (MVPs) and delight our customers with solutions, not boring "solution decks". We accomplish these MVPs in our multi-cloud based Virtual Innovation Transformation Acceleration Lab (VITAL), wherein we synthesize ideas into a business concept (intake), select ideas (assess, evaluate, decide) and implement the selected ideas using the appropriate technology (fulfillment). We specialize in building Agency-wide Centers of Excellence for Data and Analytics, Intelligent Automation and Cloud Management.

Company details

Company typeSME

Company size51 - 200

Links

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Job description

Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio. This leader will be responsible for building and scaling a high-performing practice, leading complex client engagements, and shaping innovative ServiceNow solutions, particularly those leveraging AI, automation, and next-generation architectures.

This role blends practice leadership, client delivery, solution innovation, and business development, with a strong focus on delivering measurable outcomes for federal and clients.

This position is partially remote but will require regular client meetings in the DC Metro area. The candidate must be local to the DC Metro area.

Must be a U.S. Citizen with the ability to obtain and maintain a government suitability clearance.

Key Responsibilities
Practice Leadership & Growth

Build, lead, and scale Anika Systems’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies
Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management
Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes
Recruit, mentor, and develop a high-performing team of architects, developers, and consultants
Foster a culture of innovation, collaboration, and continuous improvement

Client Engagement & Delivery

Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption
Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets
Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs)
Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment
Manage program risks, issues, and dependencies while maintaining strong quality and compliance standards

Business Development & Sales

Lead and support business development efforts, including opportunity shaping, proposal development, and client presentations
Partner with leadership to expand Anika Systems’ ServiceNow footprint across federal and commercial markets
Develop compelling business cases, solution architectures, and transformation roadmaps
Contribute to pipeline growth through strategic account planning and relationship expansion

ServiceNow & AI Solution Leadership

Lead the design and delivery of ServiceNow-enabled transformations across enterprise service management functions (ITSM, CSM, HRSD, and beyond)
Provide industry-leading expertise in ServiceNow AI capabilities, including NOW Assist, agentic AI, and AI Control Tower
Architect and implement advanced AI solutions, including:
- Multi-LLM architectures
- Retrieval-Augmented Generation (RAG) frameworks
- Prompt engineering strategies
- Agentic workflows and multi-agent systems
Guide the development of scalable data pipelines and AI-driven automation solutions
Translate business needs into integrated solutions across people, process, and technology

Advisory & Transformation Strategy

Assess client service management maturity across people, process, and technology dimensions
Lead process design workshops and requirements sessions with business and technical stakeholders
Develop strategic roadmaps, operating models, and transformation plans
Provide actionable recommendations aligned to industry best practices and emerging trends

Required Qualifications

Bachelor’s degree required; Master’s degree preferred
8–12+ years of experience in ServiceNow or enterprise platform implementations
3–5+ years of experience leading large-scale ServiceNow programs or practices
Hands-on experience with ServiceNow AI solutions, including NOW Assist, Agentic AI, or AI Control Tower
Experience implementing and scaling ServiceNow across multiple modules (e.g., ITSM, HRSD, CSM)
Proven experience leading cross-functional teams (10+ resources)
Strong program and project management expertise across Agile methodologies
Demonstrated success in business development, proposal writing, and client presentations
Strong executive communication and stakeholder management skills
Experience designing enterprise architectures and aligning business and technical capabilities
ServiceNow Certified Master Architect (CMA) – required

Preferred Qualifications

ServiceNow Certified Technical Architect (CTA)
Prior federal consulting experience at the Senior Manager, Director, or Practice Lead level
Experience supporting federal government clients and navigating compliance frameworks
Expertise in AI/ML architecture, data engineering, and automation platforms