EHR Epic Patient Access Analyst

Position Title:

Department:

Job Description:

This position may be performed remotely from the following locations within the United States of America:  Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.  State locations and specifics are subject to change as our hiring requirements shift. 

This position may be filled as an EHR Application Analyst I, II, or III depending on individual qualifications including education, experience, and/or certifications.

The EHR Application Analyst III will lead the development, support and functionality roll out of an Electronic Health Record (EHR) system.  Using subject matter expertise, the EHR Application Analyst III leads and coordinates the IT team members and collaborates with the organization in optimizing their workflow processes through building applications that are tailored to meet the organizations’ needs.  Responsible for learning the EHR system’s capabilities and functional use and apply knowledge of Healthcare Business workflows to assist in the implementation of a system that meets process needs.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Lead efforts to resolve complex technical issues and system errors especially situations that require cross-team collaboration. 

• Work closely with operations to develop and coordinate team members to implement issue resolution plans. 

• Lead work efforts to perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system. 

• Coordinate and lead testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.

• Play a key role in strategic planning initiatives related to EHR systems, collaborating with senior leadership to align technology investments with organizational goals and objectives, and driving initiatives that enhance patient care delivery and organizational efficiency. 

• Drive continuous improvement initiatives to enhance the functionality, usability, and interoperability of EHR systems, collaborating with stakeholders to prioritize enhancements and address emerging needs.

• Take on project management responsibilities for EHR implementation projects, system upgrades, and other initiatives, overseeing project planning, execution, and post-implementation support to ensure successful outcomes and stakeholder satisfaction.

• Establish and enforce governance processes and procedures for EHR system management, ensuring compliance with regulatory requirements, industry standards, and organizational policies related to data security, privacy, and confidentiality.

• Provide leadership and mentorship to junior analysts and team members, fostering a culture of collaboration, innovation, and continuous improvement, and promoting the professional growth and development of team members through coaching, feedback, and skill-building opportunities.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• Bachelor’s degree required.

Experience Requirements

• 2 or more years of applicable IT or healthcare experience required. 2 or more years of experience required working with Epic Cadence, Prelude, OR Referral.

License/Certification/Registration Requirements:

• Certification in 1 or more Epic Applications is required.

Knowledge/Skills/Abilities Required:

• Excellent analytical, organization, and verbal communication skills.

• Ability to work independently and within teams.

• Ability to solve the most complex problems and understand customer needs. 

• Expert understanding of healthcare business process and technology.

• Expert understanding of healthcare workflows and terminology.

• Possesses cross-application integration knowledge.

• Strong desktop tool usage including Word, Excel, and PowerPoint.

• Project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.