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Customer Success - Autotask Team

Giant Rocketship

Role overview

Qualifications

  • Deep hands-on Autotask PSA experience
  • Strong admin-level knowledge of queues, workflows, user setup, etc.
  • Real-world MSP experience (you’ve lived the ticket grind)
  • Experience with project onboarding or support

Responsibilities

  • Guide MSP onboarding and streamline their Autotask and Rocketship setup
  • Serve as an Autotask subject-matter expert, answering advanced questions that can’t be Googled
  • Help MSPs derive real value from Rocketship’s Autotask automation platform at scale
  • Collaborate with the Customer Success team to deliver onboarding and ongoing support to customers

Key facts

  • Remote from: Anywhere
  • Full time
  • English

Hard skills

Customer Success Management Autotask PSA Automated Information Systems Configuration Management Service Management Queue Management Autotask PSA Employee Onboarding Help Desk Support

Other skills

  • Calmness Under Pressure
  • Communication
  • Teamwork
  • Customer Service
  • Problem Solving

About the company

Giant Rocketship logo

Giant Rocketship

Computer Software / SaaS

Rocketship is the ultimate growth tool for MSPs. Our automation platform streamlines dispatch, scheduling, and escalation management, freeing up your team to focus on revenue-generating activities.

Company details

IndustryComputer Software / SaaS
Company size2 - 10

Links

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Job description

This is a remote position.

We’re hiring someone who knows Autotask inside and out—especially the admin/config side. If you’ve been a Service Coordinator, Service Manager, or Engineer at an MSP and want to work on the vendor side for once, this is your shot.

You’ll join our Customer Success team Giant Rocketship, helping MSPs get real value out of Rocketship (our Autotask automation platform). You’ll work directly with customers to guide onboarding, streamline their setup, and answer the tough Autotask questions they can’t Google.

If you've been itching to help MSPs at scale—and skip the 100-tickets-a-day pace—this might be the right next move.




Requirements

Must have:

  • Deep hands-on Autotask PSA experience
  • Strong admin-level knowledge of queues, workflows, user setup, etc.
  • Real-world MSP experience (you’ve lived the ticket grind)

Nice to have:

  • Experience with project onboarding or support
  • A calm, helpful attitude (our customers are busy people)

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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