Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Microsoft 365 Endpoint Detection And Response Employee Onboarding Active Directory System Monitoring Hyper-V VMware Virtualization Managed Services Endpoint Security Device Management +25 more

Other Skills

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Multitasking
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Strong written and verbal communication skills with ability to engage clients, onboarding teams, PMs, and internal stakeholders.
Excellent time management, organizational skills, and ability to multitask in fast-paced environments; detail-oriented with strong problem-solving.
Experience in MSP environments with hands-on deployment of security/managed services tools (EDR, SIEM, MFA, MDM, antivirus, access control) and familiarity with virtualization and cloud platforms (VMware, Hyper-V, AWS, Azure).
Proficiency with Microsoft 365 services and foundational IT concepts (Active Directory, Group Policy, DNS, networking); experience with RMM tools (Datto, Kaseya) and PSA/helpdesk tools (ConnectWise).

Requirements:

Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations.
Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health.
Deploy and configure security and managed services tools, including: Endpoint Detection and Response (EDR), SOC/SIEM solutions, web and DNS protection tools, and Microsoft 365 security tools; install and manage solutions such as backup/monitoring tools, Microsoft Defender, Azure AD, and email security platforms; utilize RMM tools (Datto, Kaseya) and PSA/helpdesk tools (ConnectWise).
Create and update technical documentation (workstation build checklists, employee onboarding/offboarding processes); participate in handoff sessions; coordinate with vendors and third-party providers to resolve issues and ensure system compatibility; manage service and project tickets.

Job description

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments.

Key Responsibilities

Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
Support the transition to new managed services plans, ensuring minimal disruption to business operations
Deploy and configure security and managed services tools, including:

Endpoint Detection & Response (EDR)
SOC/SIEM solutions
Web and DNS protection tools
Microsoft 365 security tools

Install and manage solutions such as:

Backup and monitoring tools
Microsoft Defender, Azure AD, and email security platforms
RMM tools (e.g., Datto, Kaseya)
PSA/helpdesk tools (e.g., ConnectWise)

Create and update technical documentation, including:

Workstation build checklists
Employee onboarding/offboarding processes

Participate in handoff sessions to ensure service desk readiness and ongoing client support
Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
Manage service and project tickets, ensuring timely updates and resolution
Collaborate with teams to ensure smooth IT transitions and secure environments