Service Engineer

Position Overview

MetroSys is seeking a highly skilled Service Engineer to lead and deliver complex tenant-to-tenant migration and Modern Workplace transformation initiatives for enterprise clients. This is a client-facing, architect-level role responsible for designing, leading, and executing large-scale Microsoft 365 migrations, including mergers, acquisitions, and divestitures.

The ideal candidate is both a strategic advisor and hands-on technical leader, capable of engaging stakeholders, architecting scalable solutions, and ensuring successful delivery across diverse environments.

Key Responsibilities

Client Engagement & Leadership

• Serve as the primary technical advisor for Microsoft 365 migration and transformation engagements.
• Lead client-facing workshops, discovery sessions, and architectural design discussions.
• Translate business requirements into scalable, secure, and efficient M365 solutions.
• Provide executive-level communication on strategy, risks, timelines, and outcomes.

Tenant-to-Tenant Migration Architecture & Delivery

• Architect and lead end-to-end tenant-to-tenant migration strategies, including planning, design, execution, and validation.
• Oversee migrations of:
  • Exchange Online (mailboxes, archives)
  • SharePoint Online & OneDrive
  • Microsoft Teams (chat, channels, voice, files)
  • Cross-platform migrations (e.g., Google Workspace, Slack)
• Develop migration runbooks, cutover strategies, and rollback plans to ensure minimal disruption.
• Ensure data integrity, security, and performance throughout all migration phases.

Identity, Security & Compliance

• Design and implement Azure AD / Entra ID architectures, including identity consolidation and tenant coexistence strategies.
• Architect authentication and access models (SSO, MFA, Conditional Access, Zero Trust).
• Lead implementation of Microsoft Purview (DLP, eDiscovery, retention, compliance policies).
• Ensure alignment with regulatory and governance requirements across environments.

Modern Workplace & Platform Enablement

• Lead deployment and optimization of:
  • Microsoft Teams (including Voice and collaboration architecture)
  • Endpoint Management (Intune, Autopilot)
  • Microsoft 365 Apps for Enterprise
• Design governance frameworks for Teams, SharePoint, and OneDrive.
• Drive user adoption strategies and change management initiatives.

Technical Delivery & Oversight

• Provide hands-on leadership during migration execution and troubleshooting.
• Act as escalation point for complex technical issues across M365 workloads.
• Guide engineering teams and ensure adherence to MetroSys delivery standards and best practices.
• Develop detailed documentation, architecture diagrams, and customer deliverables.

Pre-Sales & Solution Development

• Support pre-sales efforts by scoping, designing, and estimating M365 migration solutions.
• Contribute to statements of work (SOWs), proposals, and solution presentations.
• Provide input on tools, methodologies, and service offerings.

Required Qualifications

• 7+ years of experience with Microsoft 365 architecture, engineering, or consulting.
• Proven experience leading large-scale tenant-to-tenant migration projects, including M&A scenarios.
• Deep expertise across:
  • Exchange Online
  • SharePoint Online / OneDrive
  • Microsoft Teams
  • Azure AD / Entra ID
• Strong understanding of identity, security, and compliance frameworks within M365.
• Experience with migration tools (BitTitan, Quest, ShareGate, AvePoint, etc.).
• Advanced PowerShell scripting for automation and migration tasks.
• Strong client-facing skills with the ability to communicate across technical and executive audiences.

Preferred Skills

• Experience with enterprise-scale migrations (10K+ users or multi-tenant consolidations).
• Familiarity with hybrid environments (on-prem AD, Exchange, etc.).
• Knowledge of backup, disaster recovery, and data protection solutions for M365.
• Microsoft certifications (e.g., MS-102, MS-100/101, MS-700, SC-300).
• Experience in professional services or consulting organizations.