- Own the entire campaign request and triage process, ensuring smooth intake,
efficient material review, and timely execution of 200+ campaigns per month. - Manage daily task triage and assignments in ClickUp across multiple campaign
types. Review all incoming campaign requests and assets within 1 business day
of receipt. - Ensure that the collection of assets and approvals are received for all tasks
across static, video, and dynamic campaigns (onsite, offsite, paid social,
Brand/Content Boosts/Content Boost With Leads). - Confirm receipt of complete materials by updating ClickUp status and follow up
on missing items daily. - Assign tasks to media activation and creative resources (email ops, ad ops,
design) within 1 business day of full material receipt. •Crossfunctional & Client Communication: - Serves as the first point of contact for clients on campaign requests, material
acknowledgment, and approvals. - Proactively reach out to clients to clear blocked tickets, follow up daily on missing
assets or information needed to move a campaign forward. - Use standardized communication templates to ensure timely and clear outreach.
We act as a white-glove service to some of our clients, so adhering to
communications standards is required. Any additional communication types must
be approved by either the Head Project Manager or Director of Operations. - Followup with the execution team (AdOps/Email) on any tasks that may be
delayed or that are overdue, ensuring they are prioritized. - Execute the "Exception Protocol": Immediately escalate any highly
customized or strategic client questions outside of the standard SOP to the
designated Client Partner or Head PM. • ClickUp Administration: - Maintain the project management environment and task actionable statuses. - Build and maintain project plans using ClickUp templates, aligning task owners,
ensuring statuses are up to date, deadlines, and dependencies are on track. - Manage the full creative review and approval lifecycle, sending reminders and
ensuring all assets are approved 2–3 business days before launch by the client
or stakeholder. - Assign creative development and campaign setup tasks based on specialization
and team capacity. • Basic Reporting & Data Collection: - Ensure that campaign data is populating within client dashboards upon launch
and proactively escalating to the Head Project Manager and Director of
Operations if data is not populating. (This involves verifying data flow, not
conducting strategic data analysis). • AI-Driven Efficiency: - Use AI tools to draft all routine client communications to ensure grammar and
types are not within communication, tone is professional and warm, and ensure
that ClickUp descriptions are standardized and clear.
