Senior Salesforce Administrator

SENIOR SALESFORCE ADMINISTRATOR

About the role:

As Senior Salesforce Administrator, you’ll play a vital role. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement.

The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project.

The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Understanding of triggers/Apex code knowledge

• Sandbox environment management

• DevOps/release management experience

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features

• Create a platform roadmap and define priorities, liaising with stakeholders

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption

• New user and ongoing user training

• Technical documentation

• Management of integrated applications and third party suppliers including (Celigo, Tableau, Docusign) Qualifications and Background

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with [Sales Cloud]

• Certified Salesforce Administrator

• Additional Salesforce certifications: Advanced Administrator, Platform App Builder. Etc.

• Bachelor’s/Postgraduate degree, or professional qualification Knowledge, Skills, and Abilities Required:

• A proactive attitude to platform enhancements

• Designing & implementing scalable best practice solutions

• Excellent relationship-building skills

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

• Proficiency with Data Loader and data management tools 

• Software development fundamentals (e.g., data structures, object-oriented programming, relational database design / patterns) 

• Experience integrating Salesforce applications with 3rd party systems using REST and SOAP web service API (incl. exposure to event-based publisher/subscriber). Celigo experience preferred

• Proficiency with Salesforce security settings (incl. permissions, roles, profiles, sharing) 

• Ability to own projects and perform detailed analysis of client business requirements 

• Excellent communication skills and ability to manage multiple priorities  • Strong training skills including the ability to translate requirements into technical solutions

• Confident to train in person and virtual end users

• Experience in change management and governance

• MS Office Experience

• Intrinsic experience with triggers/Apex code knowledge

• Demonstrates continued personal/professional development Preferred: • Tableau reporting experience