Key Facts

Remote From:

Illinois (USA) , Indiana (USA) , Iowa (USA) , Ohio (USA) , Oregon (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Loss Ratios Product Renewals Workers' Compensation Claims Customer Relationship Management Client Education Cross-Selling Contract Management Service Improvement Planning Account Management Project Coordination Problem Management Business Negotiation Online Communication Meeting Facilitation Presentation Training Conflict Management

Other Skills

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Stewardship
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Customer Service
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Non-Verbal Communication
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Analytical Skills
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Teamwork
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Critical Thinking
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Organizational Skills
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Social Skills
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Computer Literacy
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Problem Solving

Sedgwick

Insurance

About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Join us! Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 10001

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Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Client Services Representative | Central or Eastern Time Zone | Remote

PRIMARY PURPOSE: To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Performs contract renewal and Client Service Instruction preparation for assigned accounts.
Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement.
Identifies and solicits cross selling opportunities.

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation as required.

Experience

Three (3) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience.

Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies

TAKING CARE OF YOU BY

Offering a blended work environment.
Supporting meaningful work that promotes critical thinking and problem solving.
Providing on-going learning and professional growth opportunities.
Promoting a strong team environment and a culture of support.
Recognizing your successes and celebrating your achievements.
Thrives when everyone is working towards the same vision/goals.
We offer a diverse and comprehensive benefits package including:
- Three Medical, and two dental plans to choose from.
- Tuition reimbursement eligible.
- 401K plan that matches 50% on every $ you put in up to the first 6% you save.
- 4 weeks PTO your first full year.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $65,000-$75,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.