Key Facts

Remote From:

Illinois (USA) , Indiana (USA) , Iowa (USA) , Ohio (USA) , Oregon (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Claims And Litigation Management Customer Relationship Management Account Management Client Education Geocoding Cross-Selling Account Management Service Improvement Planning Product Renewals Loss Ratios Project Coordination Industry Trend Analysis Issue Management Business Negotiation Online Communication Conflict Resolution Meeting Facilitation Presentation Training

Other Skills

•
Stewardship
•
Computer Literacy
•
Microsoft Office
•
Non-Verbal Communication
•
Analytical Skills
•
Teamwork
•
Critical Thinking
•
Customer Service
•
Organizational Skills
•
Social Skills
•
Problem Solving

EFI Global

Construction & Civil Engineering

About EFI Global

Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, to becoming a recognized leader in engineering failure analysis, origin and cause investigations, environmental consulting, laboratory testing and specialty consulting. Each member of our multi-disciplinary team of more than 700 professional engineers, fire investigators, architects and scientists was selected for his or her technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. This expertise, coupled with the extensive coverage of more than 62 national offices plus offices in Canada, the United Kingdom and Brazil to provide global work abroad capability, has earned us a reputation for delivering timely responses that consistently meets our clients’ expectations — anytime, anywhere. EFI Global currently provides engineering services in the state of North Carolina by our partner firm, EFI Global of North Carolina, P.C. We also provide engineering services in the states of New York and New Jersey by our partner firm, EFI Global Engineering of New York, P.C. EFI Global is part of the Sedgwick family of companies, a global leader in the independent insurance claims industry.

Company type: SME

Industry: Construction & Civil Engineering

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Client Services Representative | Central or Eastern Time Zone | Remote

PRIMARY PURPOSE: To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Performs contract renewal and Client Service Instruction preparation for assigned accounts.
Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement.
Identifies and solicits cross selling opportunities.

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation as required.

Experience

Three (3) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience.

Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies

TAKING CARE OF YOU BY

Offering a blended work environment.
Supporting meaningful work that promotes critical thinking and problem solving.
Providing on-going learning and professional growth opportunities.
Promoting a strong team environment and a culture of support.
Recognizing your successes and celebrating your achievements.
Thrives when everyone is working towards the same vision/goals.
We offer a diverse and comprehensive benefits package including:
- Three Medical, and two dental plans to choose from.
- Tuition reimbursement eligible.
- 401K plan that matches 50% on every $ you put in up to the first 6% you save.
- 4 weeks PTO your first full year.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $65,000-$75,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.