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Callcenter agent Serbia (remote)

Telemedi - Digital Health Platform & Telehealth Provider

Role overview

Qualifications

  • Native Serbian language
  • Empathetic, understanding and discreet demeanor
  • Accurate and organized
  • Good command of English

Responsibilities

  • Deliver superior customer experience to individuals and business clients via calls and emails
  • Register patients for visits and assist them in locating physical clinics
  • Contact clinics to book visits for patients
  • Handle complaints, report irregularities and deficiencies in consultations to physicians, and ensure proper circulation of medical documentation

Key facts

  • Remote from: Serbia
  • Full time
  • Entry-level / graduate
  • English, Spanish

Hard skills

Patient Registration Clinical Documentation Medical Science Medical Office Procedures Customer Complaint Resolution Hotline Calls Biomedical Instrumentation Biomedical Instrumentation Medical Devices Property Ownership Focused Improvement

Other skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Organizational Skills
  • Detail Oriented
  • Empathy

About the company

Telemedi - Digital Health Platform & Telehealth Provider logo

Telemedi - Digital Health Platform & Telehealth Provider

Telehealth & Telemedicine

Since 2014, we upskill and provide business with plug&play digital healthcare platform including modules like telemedicine, automated triage, Artificial Intelligence, medical devices monitoring and API integrations. We take into account the expectations of our customers and the specificities of local markets. We combine multicultural expertise with the power of technology. Our solutions are used by an ever-growing number of patients across the world. Taking into account the expectations of our business customers and the specificities of local markets, we offer innovative telemedicine solutions, their implementation, and high-quality services of remote doctor consultations. Our solutions are used by an ever-growing number of patients across the world.

Company details

Company typeSME
IndustryTelehealth & Telemedicine
Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence.

We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.

How do we achieve that?

We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.

What’s in it for you?

We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership, and drive for growth and improvement. And yes - you truly can speak your mind and be taken seriously.

Customer Service Specialist with Spanish and English

  • Deliver superior customer experience to individuals and business clients by calls and mail
  • Register patients for visits and provide them with help in looking for physical clinics
  • Contact clinics in order to book visit for patients
  • Collect comments from clients and doctors
  • Handle complaints, reporting irregularities and deficiencies in consultations to physicians
  • Take care of the proper circulation of medical documentation

Requirements

  • Serbian language - native
  • An empathetic, understanding, and discreet person,
  • Accurate and organized,
  • Communicative knowledge of English,
  • Knowledge of the Office system,
  • Experienced in customer or patient service.

Benefits

  • Adequate salary to your experience, skills and achieve KPIs.
  • Possibility to get a unique experience in a dynamic, innovative startup environment in a fast-growing market.
  • Unlimited access to telemedicine services.

Apply once. Then go straight to the hiring manager.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
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