Customer Success Associate - REMOTE

Binary Defense (BD) is seeking a talented Customer Success Associate. 

Summary

• Building relationships with your existing client base to ensure they are engaged with their service and finding value
• Ensuring your clients are getting the highest return on their investment from their service
• Strategically and proactively partnering with your clients to understand their key security related business challenges and initiatives
• Partnering with internal teams to manage and retain client relationships and build client loyalty
• Ensuring client satisfaction, retention, operational efficiency and quality of service for all accounts
• Working with account managers to grow existing business with product portfolio and additional services
• On-boarding new clients and continuing to engage on a quarterly basis with business reviews.
• Contributing to the sales team and customer success team for business initiatives and training support.

Responsibilities

• Working towards and achieving overall retention & engagement goals
• Building relationships with senior level individuals across accounts
• Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment
• Planning and organizing your time effectively
• Delivering customer service and passionate about delivering value to clients
• Communicating a clear and concise message verbally or via email
• Focused on client retention, referrals, and growth 

• Associate’s degree or related experience
• 2 years professional experience in managing business relationships
• Ability to have strong business conversations and understand business needs to align our proposition of value
• Leverage sales resources including technology, marketing, and technical teams effectively
• Strong communication skills
• Creatively think through to solve problems and manage relationships
• Handles pressure well while meeting deadlines and targets
• Skill in prioritizing and triaging obligations
• Attention to detail
• Excellent time management and organization
• Ability to be flexible and change as the needs of the business evolve

About Binary Defense

Binary Defense is a trusted leader in security operations, supporting companies of all sizes to proactively monitor, detect and respond to cyberattacks. The company offers a personalized Open XDR approach to Managed Detection and Response, advanced Threat Hunting, Digital Risk Protection, Phishing Response, and Incident Response services, helping customers mature their security program efficiently and effectively based on their unique risks and business needs.

With a world-class 24/7 SOC, deep domain expertise in cyber, and sophisticated technology, hundreds of companies across every industry have entrusted Binary Defense to protect their business. Binary Defense gives companies actionable insights within minutes not hours, the confidence in their program to be resilient to ever-changing threats, and the time back that matters most to their business.

Binary Defense is also the Trusted Cybersecurity Partner of the Cleveland Browns and partners with PGA TOUR players. For more information, visit our website, check out our blog, or follow us on LinkedIn.

Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you’re interested in joining a growing team with great perks, we encourage you to apply!