Collections Representative

The collections representative is responsible for collecting on delinquent accounts for our Voluntary, VCAP, and Residual Market business. The primary focus will be on past due workers’ compensation insurance accounts with an additional focus on BOP, auto, and disability policies.

Job Responsibilities

• Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing)
• Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms
• Effectively follow up on payment commitments
• Management of accounts that are outsourced to collection agencies or attorneys
• Handle all documentation requests from insureds, agents, and collection vendors
• Provide superior customer service to internal and external customers
• Explain of audit results to insureds and agents
• Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues
• Assist in explaining what resources are needed to resolve any issues with estimated audits
• Submit all settlement offers to Department Manager for review and approval

Qualifications

• Excellent verbal and written communication skills
• Exceptional interpersonal and negotiation skills
• Must have excellent problem solving skills
• Bachelor’s degree or an equivalent combination of education and experience preferred
• Proficient Computer skills are essential for this role

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $18 - $21 per hour. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.