Key Facts

Remote From:

Austria , United States

Full time

Senior (5-10 years)

122 - 204K yearly

English

Hard Skills

Other Skills

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Troubleshooting (Problem Solving)
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Communication
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Time Management
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Teamwork
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Prioritization

Job description

We are looking for an ECM Application Support professional to help support and improve our document management systems, including FileNet and OnBase. This role supports systems used every day by the business. You will help keep applications running smoothly, fix issues, and support new requests. You will work closely with business partners and other IT team members in a team-based environment.

This role supports production systems, helps with system changes, and provides advanced support when issues come up.

Responsibilities:

Support and manage ECM applications, including FileNet and OnBase
Provide Level 2 and Level 3 support for application issues
Monitor systems daily to make sure they are working properly
Work with business users to understand their needs and requirements
Configure and update applications based on business needs
Support new development work through all stages of the IT lifecycle
Help troubleshoot and resolve system issues quickly
Work with tools such as Content Navigator, FileNet P8 Loader, CEBIT, DejaViewer, and OnBase
Use monitoring tools to identify and respond to system alerts
Work closely with other FileNet and OnBase team members
Manage your own work while supporting team and operational needs

Qualifications:

10+ years of experience in information technology
Experience supporting complex business applications
Strong understanding of how systems connect and impact business operations
Experience with FileNet P8 Loader and CEBIT
Experience administering and supporting Content Navigator
Experience with Windows Server, Red Hat Linux (RHEL), and SQL Server
Ability to follow existing system designs and apply them to new work
OnBase administration and workflow experience preferred
OnBase certifications (Administrator, Workflow, API) are a plus
Experience using monitoring tools such as Dynatrace and Splunk
Ability to learn new technologies independently
Self-starter who can manage time and priorities effectively
Strong teamwork and communication skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 122,200 - 203,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.