Digital Account Managers/Coordinators

About the Role:

The Digital Account Manager/Coordinator plays a pivotal role in managing and nurturing client relationships within the digital marketing space to ensure the successful delivery of campaigns and projects. This position requires a strategic thinker who can align client goals with digital solutions, driving measurable business outcomes and client satisfaction. The role involves coordinating cross-functional teams, including creative, technical, and analytics, to deliver integrated digital marketing strategies. The Digital Account Manager/Coordinator acts as the primary point of contact for clients, providing expert guidance, regular updates, and proactive problem-solving to maintain strong partnerships. Ultimately, this role is responsible for growing client accounts by identifying new opportunities and ensuring the seamless execution of digital initiatives that meet or exceed client expectations.

Minimum Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 1-4 years of experience in digital account management or a similar client-facing role within an agency.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.

Preferred Qualifications:

• Experience with nonprofit organizations and/or direct marketing agencies preferred.
• Strong results-driven mindset with a focus on achieving objectives.
• Exceptional oral and written communication skills.
• Proven ability to perform under pressure and meet tight deadlines.
• Meticulous attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.

Responsibilities:

• Oversee a portfolio of nonprofit client accounts, ensuring seamless execution of digital, and paid media campaigns.
• Build and maintain strong client relationships, delivering exceptional service and acting as a strategic partner.
• Analyze client challenges and provide proactive, effective solutions.
• Coordinate campaign implementation, scheduling, and monitoring across multiple channels (digital expertise preferred).
• Work closely with Client Partners and Strategists to develop and track omnichannel marketing plans, ensuring projects meet milestones and specifications.
• Serve as a point of escalation for team members and oversee the weekly client status report.
• Review and approve creative assets, ensuring alignment with client expectations and brand standards.
• Validate data and creative strategies, escalating issues as needed to meet client objectives.
• Monitor project schedules, communicate updates, and maintain accurate records in the order management system.
• Participate in and contribute to client meetings, both virtually and in-person if necessary.
• Assist Client Partners with meeting agendas, recaps, and key follow-ups.
• Leverage internal tools such as Workfront, Salesforce COMS, and MS SharePoint to track progress and manage projects efficiently.
• Collaborate with internal teams to ensure projects are completed on time and within budget.
• Advocate for client needs within the agency, ensuring alignment with goals and expectations.
• Support the senior leaders with process improvement initiatives.
  
  
  WORKS CLOSELY WITH: Supervisor, Client Partner Teams, Clients, Strategists, Account Management Team, Data & Insights, Creative, Operations & Production, and Accounting.

Skills:

The required skills enable the Digital Account Manager to effectively coordinate and communicate with clients and internal teams, ensuring that digital campaigns are executed flawlessly and meet client objectives. Strong analytical skills are used daily to interpret campaign data and optimize performance, while project management abilities help keep multiple initiatives on track and within budget. Communication skills are essential for presenting strategies, updates, and results clearly and persuasively to clients. Preferred skills such as familiarity with digital marketing platforms and analytics tools enhance the ability to provide deeper insights and more sophisticated campaign management. Together, these skills empower the Digital Account Manager to build trust, drive client success, and contribute to the growth of the agency or organization.

LOCATION: Remote

Pay Range expected for the position: $50,000-$70,000 annually.

(The position level and compensation for this role will be determined based on the market location, experience level, job skills, and qualifications of the candidate)

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits. 

RKD Group is an Equal Employment Opportunity employer. 

No sponsorships available for this position.