Localization Product Manager – Global Diagnostics

Role Description

Position Summary

• Lead execution of the localization product roadmap for Global Diagnostics and related product content, delivering faster multilingual release velocity, reduced friction for partner teams, and controlling localization cost.
• Translate market and stakeholder feedback into scalable “mini-programs” (process, tooling, and playbooks) that improve the end‑to‑end global user experience and accelerate expansion into new markets. Contribute to increasing Zoetis Diagnostics Localization and Globalization maturity, through improvements to processes, smart use of technology, stakeholder education, and focus on business needs.
• Own day‑to‑day vendor coordination and enablement, driving quality and reducing rework across content types (product, marketing, medical, training)
• Foster strong, proactive collaboration with content owners, Customer Marketing, and priority markets to align on language strategy, resolve dependencies, and ensure globally ready releases.
• Coach junior team members.
• Learning mindset: Stay up to date with developments and technology trends in the localization and globalization industry and beyond (i.e genAI), conduct experiments, share and apply learnings.

POSITION RESPONSIBILITIES

Execution of Localization Roadmap:

• Deliver timely, high‑quality multilingual releases for Global Diagnostics and related content across priority markets.
• Translate strategy into executable plans; manage scope, milestones, dependencies, and risks.
• Orchestrate cross‑functional work to maintain or increase release velocity as per business needs, and reduce friction for partner teams.
• Convert insights into repeatable “mini‑programs” (processes, playbooks, templates) that scale.
• Plan and execute support for new languages,
• Organizing linguistic and market reviews as needed, and ensuring linguistic assets (translation memories, glossaries, style guides) remain up to date with any relevant changes.

Stakeholder & Market Alignment

• Align product and content owners, dev partners, Customer Marketing, and market stakeholders on language strategy and market launch plans.
• Clarify requirements, roles, and decisions; surface trade‑offs and secure agreement on process and timelines.
• Gather and synthesize market/customer feedback to improve global user experience and inform prioritization.
• Communicate status, risks, and outcomes with crisp, audience‑appropriate updates.

Vendor & Operations Management:

• Coordinate day‑to‑day vendor execution, handoffs, and SLAs across content types. Own vendor enablement and improvement initiatives.
• Optimize schedules, budgets, and resources to control cost while protecting quality and speed.
• Manage TMS workflows and templates, own automation initiatives.
• Reduce waste and rework by preventing defects upstream and tightening review/approval loops

Quality, Governance & Continuous Improvement:

• Meaningfully contribute to increasing the maturity of our Globalization program
• Develop and evolve localization best practices, KPIs, QA mechanisms, and acceptance criteria.
• Coordinate improvements to our linguistic assets, and engage key stakeholders to capture our SMEs knowledge in them.
• Establish and manage user and colleague feedback mechanisms for continuous improvement and improved customer experience.
• Run experiments (including AI‑assisted approaches) with measurable goals for cycle time and quality.
• Coach junior team members and champion a learning mindset across Diagnostics localization.

ORGANIZATIONAL RELATIONSHIPS

Organizationally, this role sits within the Product team. We empower our product teams to create value and solve hard problems in ways that our customers love yet work for our business.  Our product teams are cross-functional and durable, generally comprised of the Product Manager leading and partnering with key functions at Zoetis including Global Commercial (Marketing, Support, and Sales) & Medical, VMRD (Zoetis Research & Development), ZTD (Zoetis Tech & Digital), and GMS (Zoetis Global Manufacturing and Supply) teams along with partner OEM development (if applicable). These same principles apply to the Globalization team.

As a horizontal function, we also serve colleagues outside Product, and collaborate with their stakeholders and external partners.

RESOURCES MANAGED

Financial Accountability

Accountable for ensuring cost-effectiveness of localization projects assigned (limiting the risk of rework and related additional costs, and leveraging technology and process to reduce costs where possible)

Supervision

N/A; Individual contributor

EDUCATION AND EXPERIENCE

Experience:

• 5+ years in translation and localization management
• Practical experience managing TMS tools such as XTM, Phrase, etc in an admin capacity (configuring workflows, templates, and automations)
• Experience managing Language Quality, Terminology and Translation Memories.
• Knowledgeable about internationalization requirements and software/website localization testing. Experience guiding development teams on the adoption of internationalization best practices is a bonus.
• Experience with different file formats and content types, including software, web, apps, eLearning, etc.
• Familiarity with CMS platforms, software development agile approaches, and project management tools
• Proven ability to engage and influence cross-functionally.

Education:

• BA/BS degree, ideally with a focus on Language Studies, Translation, or Localization Management.
• Project management certification such as PMP or Prince preferred, but not required.

TECHNICAL SKILLS REQUIREMENTS

Skills/Traits:

• Action oriented: “can do” and “does do” attitude; authentically engaged with people and situations with high energy and proactive problem-solving acumen
• Displays empathy and curious: demonstrated deep commitment to internal colleagues and customers; loves getting to the “why” and open to new ideas
• Passionate, enthusiastic, and storytelling: be the fuel that inspires colleagues and drives contagious excitement for the product
• Team player: loves being part of a team, both leading and serving
• Accountable with global mindset: commits to stretch goals and delivers; holds self to highest performance standards; takes ownership for mistakes; delivers tough messages directly
• Humble and hungry: confidence without arrogance; driven to continually improve regardless of prior successes or failures
• Operational rigor: holds project plans, tracking, status and documentation to a high standard
• Demonstrates strong organization abilities: attention to detail, effective time management, active listening, concise communication and writing skills, and great follow-through

PHYSICAL POSITION REQUIREMENTS

This position could also require supporting vendor relationships and travel both domestically and internationally (up to 15%).

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.