Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Revenue Management Property Management End-User Training And Support Block Design Inventory Distribution Group Decision Making Displacement (Fluid) Demand Chain Management Event Processing Language Business Partnering Project Management Client Services Employee Onboarding

Other Skills

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Collaboration
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Communication
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Analytical Skills
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Leadership
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Organizational Skills

Pyramid Global Hospitality

About Pyramid Global Hospitality

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

Founded: 2018

Company size: 10001

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Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

What you will have an opportunity to do:

The Regional Group Housing Manager is responsible for overseeing and managing all group housing operations across a portfolio of hotels within the company. This role serves as the central liaison between Sales, Revenue Management, and property teams to ensure the successful coordination, execution, and optimization of group room blocks.

The Regional Group Housing Manager manages group inventory, ensures accuracy of room blocks and reservations, coordinates with meeting planners and property teams, and drives revenue optimization through effective inventory management and reporting. This role ensures seamless group housing execution while supporting revenue strategies and delivering exceptional service to clients and internal stakeholders.

Key Responsibilities

Group Housing Operations

Manage and oversee group housing functions for multiple properties within the portfolio.
Serve as the primary contact for group room block management, adjustments, and reporting.
Coordinate with Sales, Revenue Management, and Event teams to ensure proper setup and maintenance of group blocks.
Monitor pick-up, rooming lists, cut-off dates, and inventory allocation to maximize group performance.
Ensure accurate loading of group blocks and reservations within the property management systems.

Inventory & Revenue Management Support

Collaborate with Revenue Management to manage inventory allocation and maximize revenue opportunities.
Review group pick-up trends and provide recommendations regarding block adjustments or release of inventory.
Support displacement analysis and group optimization strategies.
Maintain accurate reporting on group production, block utilization, and forecasted group demand.

Client & Planner Coordination

Work directly with meeting planners, travel coordinators, and group contacts to facilitate rooming lists and housing requests.
Provide professional and timely communication regarding reservations, changes, and special requests.
Ensure a seamless experience for group clients from contract through event execution.

Reporting & Analysis

Produce weekly and monthly reports related to group housing performance.
Monitor and report on pick-up pace, attrition risk, and potential revenue opportunities.
Maintain data accuracy across systems and support forecasting efforts for group demand.

Systems & Process Management

Maintain expertise in property management systems (PMS), central reservation systems (CRS), and group housing platforms.
Ensure group reservations are properly coded, tracked, and documented.
Support system training and best practices across property teams.
Implement and standardize group housing processes across the hotel portfolio.

Leadership & Collaboration

Partner closely with property Sales, Revenue, and Front Office teams to ensure operational alignment.
Support onboarding and training of property-level housing coordinators where applicable.
Promote consistent service standards and operational efficiency across all hotels.

Qualifications

Education & Experience

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
Minimum 3–5 years of experience in hotel group housing, reservations, revenue management, or group sales support.
Multi-property or corporate hospitality experience preferred.

Skills & Competencies

Strong knowledge of hotel group housing processes and room block management.
Experience working with PMS/CRS systems such as Opera, SynXis, Delphi, or similar platforms.
Excellent organizational and project management skills.
Strong analytical skills with the ability to interpret group pick-up and revenue data.
Exceptional communication and client service skills.
Ability to manage multiple properties and priorities simultaneously.

Preferred Qualifications

Experience supporting multiple hotels or a hotel portfolio.
Familiarity with Delphi, Opera, CI/TY, SynXis, or similar hospitality systems.
Experience working in corporate or shared services hospitality environments.

What are we looking for?

Compensation:

$48,000

$55,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.