Customer Success Specialist (Remote) | South Africa

• Location: Remote / Virtual
• Job Type: Full-Time
• Salary Range: $1,000 - $1,500/month
• Schedule: Monday - Friday 7:00 am to 4:00 pm PST or 8:00 am - 5:00 pm PST

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

Our client is seeking a Customer Success & Sales Follow-Up Specialist to support their sales team by re-engaging existing prospects and past customers.

This position focuses on building relationships, gathering feedback, and supporting the sales team with valuable insights rather than closing sales.

Responsibilities:

• Conduct friendly follow-up calls and emails with customers who previously received quotes or proposals
• Re-engage past prospects to determine interest in moving forward with their flooring projects
• Ask thoughtful questions to gather feedback about the customer’s experience with the company and sales team
• Document detailed notes and insights from customer conversations in tracking systems
• Categorize leads as hot, warm, or cold based on customer interest
• Flag potential opportunities for the appropriate salesperson to follow up
• Maintain accurate records using spreadsheets or CRM tools
• Provide insights that help improve the company’s customer follow-up process
• Assist in developing a structured outreach process and knowledge base as the role evolves

Requirements

• Strong background in customer service, customer success, or client relationship management
• Comfortable making high-volume follow-up calls
• Experience working with warm leads or existing customers
• Excellent English communication skills (spoken and written)
• Strong listening skills and ability to capture detailed feedback
• Ability to document clear notes and insights from conversations
• Experience using spreadsheets or CRM systems to track outreach activity
• Comfortable working with Google Sheets, Excel, or similar tools
• Ability to follow structured outreach scripts and processes
• Professional phone etiquette and ability to represent the company positively
• Ability to coordinate follow-ups with internal sales team members
• Experience using tools such as WebEx, Microsoft tools, and email platforms

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.