Key Facts

Remote From:

Freelance

Expert & Leadership (>10 years)

, English

Hard Skills

Order Management Account Management Escalation Management Cross-Functional Collaboration Customer Complaint Resolution Issue Management Shipment Coordination Customer Data Management Stakeholder Communications Data Analysis Expressions (DAX) +4 more

Other Skills

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Team Performance Management
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Order Entry
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Decision Making
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Adaptability
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Communication
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Multitasking
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Time Management
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Teamwork
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluency in Mandarin and English (written and spoken)
Experience collaborating cross-functionally to drive results and hold team members accountable
Proven ability to identify business opportunities and independently drive initiatives that improve performance
Strong attention to detail and analytical skills to interpret data and inform decision-making

Requirements:

Provide day-to-day support to the Account Management Team to help meet individual and collective performance targets
Coordinate daily operations including delivery dates, handling complaints and returns/reships, maintenance of master data, and order entry and management
Serve as a point of contact for customer service escalations from key platform partners, ensuring timely and high-quality issue resolution
Identify process gaps and drive initiatives to continuously improve service quality and performance

Spreetail

Retail (Super / Hypermarket)

About Spreetail

At Spreetail, we strive to be your full-service ecommerce accelerator. Our mission is to propel brands to increase their ecommerce market share across the globe while improving their operational costs.Buy. Sell. Ship. Grow.1. Our team of experts purchase products from top brands.2. We list that product on major marketplaces like Amazon, Walmart, Target, and eBay, and implement effective marketing and advertising strategies to drive sales.3. With our home-grown software and 7 fulfillment centers with next-day shipping coverage to 80% of the US population, we provide unparalleled value to our partners and delight millions of customers with fast and reliable order fulfillment.4. We accelerate your ecommerce growth with strategic, data-based decisions custom to your unique performance and trends across the web.

Company type: Large

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 1001 - 5000

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Job description

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners.

How you will achieve success:

Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets.

Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management

Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.

Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution.

Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.

What experiences will help you in this role:

Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.

Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.

Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.

Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.

Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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