Virtual Receptionist (Bilingual) - 1770732292 - Remote El Salvador

Job Type: Full-time, long-term contractor

Workplace: Remote

Schedule: Full-time, aligned with U.S. business hours (Eastern Time Zone)

Compensation: $600 - $900 USD

Join a busy California-based personal injury law firm as their first point of contact for clients. Handle inbound calls, conduct initial client intake, and support attorneys with scheduling and case documentation. Work in a fast-paced environment serving clients dealing with auto accidents, slip and falls, and workplace injuries. Maintain confidentiality while providing empathetic support to callers in stressful situations. Bilingual English-Spanish skills required.

A California-based personal injury law firm dedicated to providing compassionate legal representation for clients dealing with auto accidents, workplace injuries, and other personal injury cases.

We're looking for someone with a professional, polished, and client-focused demeanor who can remain empathetic and patient with callers in stressful situations. The ideal candidate is highly organized with strong attention to detail, dependable and punctual with excellent time management skills, and able to multitask while staying calm in a fast-paced environment.

• Answer and manage inbound calls while conducting initial client intake for personal injury cases
• Gather and accurately document caller information, incident details, and insurance data in CRM systems
• Assess call urgency and route communications appropriately to attorneys or case managers
• Schedule consultations and follow-up calls using the firm's calendar system
• Maintain confidentiality and ensure compliance with HIPAA and attorney-client privilege standards

Requirements

• Minimum of 1–2 years of professional experience as a receptionist, virtual assistant, or call handler within a law firm or medical office environment.
• Professional bilingual proficiency in spoken English and Spanish, with clear and articulate communication skills.
• Verifiable experience using VOIP phone systems, CRM software, and digital scheduling platforms.
• High school diploma or equivalent educational credential required.
• Ability to accurately document caller information, incident details, and insurance data using standardized intake procedures.
• Proven ability to assess call urgency and appropriately route communications to attorneys or case managers.
• Professional home office setup with reliable high-speed internet and a quiet, distraction-free workspace.
• Strong emotional intelligence and empathy when interacting with distressed or injured callers.
• Consistent adherence to confidentiality standards, including HIPAA regulations and attorney-client privilege protocols.
• Proficiency with digital communication tools, including phone systems, email platforms, and case management software.

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)
• On-time, in-currency pay