Key Facts

Remote From:

Full time

English

Hard Skills

Order Management Event Scheduling Microsoft Bookings Zepto HubSpot CRM Web Administration Employee Onboarding Web Tools Email Management Customer Experience Improvement +2 more

Other Skills

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Record Keeping
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Multitasking
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Detail Oriented
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Open Mindset
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Problem Solving
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Non-Verbal Communication
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Time Management
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Customer Service

Roles & Responsibilities

Exceptional verbal and written communication skills.
Experience with CRM platforms (e.g., HubSpot, Zoho, GoHighLevel, or similar).
Strong organizational skills with high attention to detail.
Ability to work independently and manage multiple tasks without close supervision.

Requirements:

Answer inbound phone calls professionally and represent the brand with confidence and warmth.
Schedule and confirm physical appointments for client consultations across both locations.
Follow up on order statuses and provide accurate, timely updates to clients.
Log all client interactions, leads, and follow-ups accurately in the CRM.

Job description

Horizon Tech is seeking a professional and highly organized Virtual Assistant to support daily operations by managing client communications, scheduling, and order coordination. The role requires handling inbound calls, managing emails, assisting customers through onboarding, and ensuring smooth day-to-day workflow across the business. The ideal candidate is detail-oriented, responsive, and capable of maintaining a high standard of client interaction.

Requirements

Exceptional verbal and written communication skills, this is non-negotiable.
Professional phone etiquette with the ability to handle a high volume of inbound calls.
Experience with CRM platforms (e.g., HubSpot, Zoho, GoHighLevel, or similar).
Strong organizational skills with high attention to detail.
Comfortable navigating web-based tools, booking systems, and online stores.
Ability to work independently and manage multiple tasks without close supervision.
Prior experience in a customer-facing or administrative Virtual Assistant role is strongly preferred.
Familiarity with print, design, or creative service industries is a plus.

Responsibilities

Answer inbound phone calls professionally and represent the brand with confidence and warmth.
Schedule and confirm physical appointments for client consultations across both locations.
Follow up on order statuses and provide accurate, timely updates to clients.
Manage and respond to incoming emails in a clear, professional, and brand-consistent manner.
Guide new leads through the website sign-up and onboarding process.
Log all client interactions, leads, and follow-ups accurately in the CRM.
Maintain organized records of appointments, orders, and client communications.

Nice-to-Have