- Do you want to do work that really matters? Help us end avoidable blindness
- Full time, Permanent role based in Sydney (Flexible work from home arrangements available)
- Closing Date: Sunday the 3rd of May 2026
ABOUT THE FRED HOLLOWS FOUNDATION
The Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind or vision impaired and Indigenous Australians exercise their right to sight and good health.
THE OPPORTUNITY
The Bequest Relationship Coordinator plays a vital role in supporting the Bequest team by nurturing and expanding a portfolio of confirmed and prospective supporters through personalised, relationship led engagement. Working closely with the Relationship Specialist, the role contributes to delivering the Gifts in Wills strategy by supporting tailored supporter journeys, meaningful communications and events, accurate CRM management, and effective cross team coordination, as well as assisting with estate administration.
By championing bequest conversations and ensuring supporters feel valued, informed, and connected to The Foundation’s mission to end avoidable blindness, the Senior Bequest Relationship Coordinator helps secure sustainable long-term income for The Foundation and its programs. The role also provides administrative support to the broader Bequest team, including estate management, marketing activities, and activities around the Gift in Memory program.
KEY RESPONSIBILITIES
- Developing relationships with a portfolio of bequest donors, including timely follow up, welcoming, thanking and personalised stewardship to inspire bequest giving and deepen donors’ connections to The Fred Hollows Foundation
- Contacting supporters who have recently given a gift to The Fred Hollows Foundation to thank them for their gifts, via phone, email and mail, whilst building rapport to ensure each person is thanked, feels valued and understands the important impact their support has.
- Supporting the Bequest team to deliver key supporter events and Gifts in Wills marketing campaigns such as assisting with mailings, donor survey, digital and telemarketing campaigns, support of the Gift in Memory program and estate administration
- Assisting with the implementation of the recognition and impact program for Bequest donors, including donor events, mail outs, handwritten notes, special activities to deepen donor engagement
- Recording, Maintaining & Tracking accurate and up-to-date supporter records, donor communications, actions and feedback in our CRM (Microsoft Dynamics)
- Working closely with the wider Donations and Database, Retention, Mid Value Donor, Acquisition, Digital and Philanthropy teams regarding donor records including but not limited to statuses and movement
- Providing general administrative support to the wider Bequest team
WHAT YOU’LL NEED TO SUCCEED
- Donor management experience
- Demonstrated experience in a customer service/facing role, ideally over the phone
- Demonstrated basic experience working with CRM databases (ideally marketing/fundraising databases)
- Excellent demonstration of managing priorities across different teams
- Strong Excel skills
- Proven ability to manage multiple projects
- Previous experience with gifts in Wills fundraising will be highly desirable
How we recognise your contribution
Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. Including:
- Generous salary packaging, we provide access to not-for-profit salary packaging options, which will increase your take home pay
- Flexible work environment, we focus on output, not hours and enable you to prioritise your health and wellbeing
- Generous leave allowances
- Ongoing commitment to your continuous learning and career development, through tailored leadership and professional development programs, and focused development conversations.
To find out more about our benefits click here
APPLICATIONS
Please apply directly using the "Apply" button. Your application should include a CV and, preferably, a cover letter that outlines your interest in the role and addresses the key criteria listed in the “Key Responsibilities”, and “What you need to succeed” sections of the advertisement.
Applications Close: Sunday the 3rd May, 2026
Aboriginal and Torres Strait Islander people are encouraged to apply for this position.
The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks, and other screening procedures to ensure we maintain and promote a child safe environment, as well as to protect The Foundations reputation and values. In addition, The Foundation reserves the right to verify qualifications and credentials of applicants as part of our recruitment and screening processes.
Please note: We will not be accepting CV’s via agencies for this role.
