People Operations & Systems Specialist

About this role

As a People Operations & Systems Specialist, you'll do the work of a strong HR generalist and the work of a capable systems implementer — and you'll know when each is needed. Clients come to PCT at inflection points: standing up their first HRIS, migrating off a system they've outgrown, or building people infrastructure from scratch. You'll own the implementation work, but you'll also be the person who helps a 15-person company understand what policies they need, gets their onboarding process out of a Google Doc, and answers the "what should we actually do here?" questions that don't fit neatly into a ticket.

What you'll do

• Implement and configure HRIS, payroll, and people platforms — primarily Rippling, Gusto, Lattice, Leapsome, and Deel — from initial setup through client handoff

• Design and build core people ops infrastructure: onboarding workflows, offer and offboarding processes, policy templates, and employee lifecycle documentation

• Assess clients' current-state people operations and provide practical, stage-appropriate recommendations — not just a list of tools, but a sequenced roadmap

• Support clients on HR fundamentals: benefits administration setup, I-9 and compliance workflows, job architecture basics, and handbook development

• Create clear internal documentation, manager guides, and employee-facing materials that clients can maintain independently

• Manage 6–12 concurrent client engagements across early-stage through growth-stage companies

You could be a great fit if:

🏗️ You've done real HR generalist work. You've written policies, run onboarding, navigated a tricky offboarding, and you bring that judgment into every implementation.

🔧 You're technically grounded. Configuring an HRIS doesn't intimidate you — you understand data models, integration dependencies, and what breaks when you touch the wrong setting.

📋 You're a strong communicator and documentarian. You write clearly, train confidently, and leave clients better equipped than you found them.

🧠 You use AI to work smarter. You're actively incorporating Claude, ChatGPT, and other tools into how you research, write, and problem-solve.

🌱 You understand stage-appropriate people ops. A 10-person startup and a 200-person Series C need completely different things — and you know the difference.

🎯 You're pragmatic. You give clients what they actually need, not the most sophisticated version of what they asked for.

You might not be a great fit if:

• Your background is primarily in implementation or consulting without hands-on HR generalist experience

• You're more comfortable following a process than advising on what the process should be

• You prefer to work deeply on one engagement rather than managing a varied, concurrent portfolio

• You're not naturally proactive about staying organized across multiple clients and timelines

Our Philosophy:

We believe that the right tools, implemented efficiently, become the foundation for exceptional people practices at any scale. Our approach emphasizes:

• Speed with precision - delivering rapid implementations without sacrificing strategic thinking or quality

• AI-enhanced delivery - leveraging cutting-edge tools to accelerate every aspect of our work

• Scale-appropriate solutions - understanding that a 5-person startup and a 5,000-person company need different approaches

• Operational excellence - maintaining exceptional organization and communication across high-volume client engagements

We work with a small, highly skilled team that embraces AI and modern productivity tools. We compensate accordingly for exceptional organizational skills and high-output delivery.