Business Analyst (APS6 Equivalent)

---

Role Overview

The Chief Information Officer Division (CIOD) is seeking experienced Business Analysts to support the delivery of complex ICT and digital initiatives across the department, including projects involving artificial intelligence and emerging technologies.

The Business Analyst will work collaboratively with business stakeholders, technical teams, and delivery partners to analyse business needs, define requirements, and support the design and delivery of fit‑for‑purpose ICT solutions. The role requires strong stakeholder engagement skills, structured analytical capability, and experience working in Agile delivery environments.

---

Key Duties and Responsibilities

• Analyse and model current‑state and future‑state business processes, information management environments, and user journeys
  
• Elicit, analyse, and document business, functional, and non‑functional requirements for complex ICT and digital solutions
  
• Facilitate stakeholder workshops, interviews, and discovery sessions to gather and validate requirements
  
• Develop clear and concise artefacts, including:
  • Business requirements specifications
    
  • User stories and acceptance criteria
    
  • Process maps and business scenarios
    
  • Data models and use cases
    
  • Service design artefacts
    
  • Business cases, reports, and options analyses
    
• Translate business requirements into detailed techno‑functional requirements for delivery teams
  
• Work closely with developers, architects, testers, and product owners to support solution design and delivery
  
• Evaluate solution options and provide recommendations considering strategic, operational, and whole‑of‑government impacts
  
• Conduct investigations, technical research, and analysis in alignment with departmental policies, legislation, and governance frameworks
  
• Support Agile delivery activities, including backlog refinement, sprint planning, showcases, and retrospectives
  
• Contribute to change management and communication activities associated with ICT implementations
  

---

Essential Skills and Experience

• Demonstrated experience facilitating workshops and developing business scenarios, process maps, data models, and use cases
  
• Proven experience developing User Stories and acceptance criteria for developers
  
• Strong experience working on complex digital or ICT projects in an Agile environment
  
• Excellent written and verbal communication skills, including the ability to present clearly to technical and non‑technical stakeholders
  
• Strong analytical and problem‑solving skills with attention to detail
  

---

Desirable Skills and Experience

• Experience contributing to the implementation of Information Technology Services
  
• Experience documenting requirements for Microsoft Office technologies (e.g. SharePoint, Teams)
  
• Hands‑on experience using Azure DevOps for user story creation, backlog management, and tracking acceptance criteria
  
• Experience or knowledge of Dynamics 365 and/or the Microsoft Power Platform (Power Apps, Power Automate)