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Quote Conversion Specialist (Sales Support)

Key Facts

Remote From: 
Full time
Entry-level / graduate
English

Other Skills

  • β€’
    Professionalism
  • β€’
    Rapport Building
  • β€’
    Communication
  • β€’
    Time Management
  • β€’
    Teamwork
  • β€’
    Customer Service
  • β€’
    Self-Confidence

Job description

Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.

They are now seeking a Quote Conversion Specialist (Sales Support) to support our sales team by following up on quotes, nurturing leads, and converting opportunities into revenue. This is not an admin role; it’s a high-impact, revenue-generating position where your ability to follow up, build rapport, and close opportunities will directly influence business growth.

Job Responsibilities:

Sales Follow-Up & Conversion

  • Call unsold quotes daily and move opportunities forward
  • Follow up on finance leads and customer enquiries
  • Help customers understand quotes and make confident decisions
  • Handle objections and guide customers toward closing

Opportunity Reactivation

  • Re-engage dormant leads and past enquiries
  • Revive old quotes and identify new opportunities
  • Spot upgrade or replacement opportunities

Sales Support

  • Assist the field sales team in progressing deals
  • Identify add-ons and upsell opportunities
  • Collaborate with the Sales Manager on key accounts

CRM & Pipeline Management

  • Maintain accurate and up-to-date CRM records
  • Log all customer interactions and follow-ups
  • Track activity, outcomes, and assisted deals

Customer Experience

  • Provide clear, professional communication
  • Build trust and rapport with customers
  • Ensure a smooth and supportive sales journey

What Success Looks Like

  • All quotes followed up within 24 hours
  • Minimum 50+ follow-up calls per day
  • Increased conversion rates on unsold quotes
  • Consistent CRM updates after every interaction
  • Strong collaboration with the sales team

Requirements

  • At least 2 years of experience in a similar sales support role.
  • Excellent communication skills.
  • Confident and persuasive phone communicator
  • Strong sales mindset with a focus on results
  • Excellent objection handling and closing skills
  • Highly organised and able to manage a busy pipeline
  • Comfortable working toward daily and monthly targets
  • Ability to build rapport and influence customer decisions
  • Experience using CRM systems

Benefits

  • Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full-time job
  • HMO
  • Annual leave
  • Christmas Bonus equivalent to 1 month's wage (pro-rata)

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