Quote Conversion Specialist (Sales Support)

Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.

They are now seeking a Quote Conversion Specialist (Sales Support) to support our sales team by following up on quotes, nurturing leads, and converting opportunities into revenue. This is not an admin role; it’s a high-impact, revenue-generating position where your ability to follow up, build rapport, and close opportunities will directly influence business growth.

Job Responsibilities:

Sales Follow-Up & Conversion

• Call unsold quotes daily and move opportunities forward
• Follow up on finance leads and customer enquiries
• Help customers understand quotes and make confident decisions
• Handle objections and guide customers toward closing

Opportunity Reactivation

• Re-engage dormant leads and past enquiries
• Revive old quotes and identify new opportunities
• Spot upgrade or replacement opportunities

Sales Support

• Assist the field sales team in progressing deals
• Identify add-ons and upsell opportunities
• Collaborate with the Sales Manager on key accounts

CRM & Pipeline Management

• Maintain accurate and up-to-date CRM records
• Log all customer interactions and follow-ups
• Track activity, outcomes, and assisted deals

Customer Experience

• Provide clear, professional communication
• Build trust and rapport with customers
• Ensure a smooth and supportive sales journey

What Success Looks Like

• All quotes followed up within 24 hours
• Minimum 50+ follow-up calls per day
• Increased conversion rates on unsold quotes
• Consistent CRM updates after every interaction
• Strong collaboration with the sales team

Requirements

• At least 2 years of experience in a similar sales support role.
• Excellent communication skills.
• Confident and persuasive phone communicator
• Strong sales mindset with a focus on results
• Excellent objection handling and closing skills
• Highly organised and able to manage a busy pipeline
• Comfortable working toward daily and monthly targets
• Ability to build rapport and influence customer decisions
• Experience using CRM systems

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)