Delivery Support Specialist

Position Summary:

The Delivery Support Specialist is a key member of the Logistics Team and plays a central role in supporting daily delivery operations. The position manages customer communications, resolves delivery issues, and coordinates with internal departments to keep service running smoothly. The role requires strong judgment to clarify customer needs, assess urgency, and set appropriate priority for incoming delivery requests. The Delivery Support Specialist also handles delivery‑related escalations, investigates issues or delays, and addresses barriers that may affect field safety or delivery timing. By combining effective communication with operational awareness, this role provides critical support to routing and delivery teams and helps maintain a reliable, positive customer experience

Responsibilities include, but are not limited to:

Customer Communication and Escalation Management

• Answer incoming calls, including the emergency line, in a professional and courteous manner.
• Communicate with customers by phone, email, or in person regarding delivery questions, concerns, and requests.
• Manage delivery‑related escalations, ensuring concerns are addressed quickly and professionally.
• Provide clear updates and keep customers informed through full resolution.
• Record complete and accurate notes for all customer interactions in system logs.
• Monitor open issues, follow up proactively, and escalate to leadership when appropriate.

Priority Assessment

• Assess the urgency of incoming requests to determine which deliveries require prioritization or immediate dispatch.
• Apply a basic understanding of forecasting and customer usage patterns to support prioritization and reassure customers when appropriate.
• Distinguish between routine requests, high‑priority needs, and true emergencies to support accurate triage.
• Document priority decisions clearly to support follow‑through and operational visibility.

 Delivery Issue Resolution 

Desired skills and experience:

Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.