Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Anti Money Laundering Remittance Identity And Access Management Cash Management Currency Exchange Fraud Detection Regulatory Compliance Transaction Monitoring Help Desk Support Operational Due Diligence Identity Documents Cash Management Services Marketing Numeracy Demonstration Skills

Other Skills

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Record Keeping
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Decision Making
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Professionalism
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Accountability
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Communication
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Personal Integrity
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Customer Service
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Stress Management
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Detail Oriented

Mukuru

Financial Services

About Mukuru

Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 501 - 1000

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Job description

At Mukuru, trust is everything. Every transaction you process, every customer you assist, and every decision you make plays a part in keeping that trust strong. As a Booth Teller, you’re not just handling money you’re safeguarding people’s livelihoods.

Why this role matters

You’re on the front line of our business where accuracy meets responsibility. You help ensure that every transaction is secure, compliant, and delivered with care.

What you’ll do

Handle transactions with precision

Process remittance transactions quickly, accurately, and professionally
Perform KYC checks and verify all documentation
Count and verify cash to ensure zero discrepancies
Monitor transaction limits in line with regulations

Protect customers and the business

Spot and escalate suspicious or unusual transactions
Support customers with Enhanced Due Diligence (EDD) when required
Follow strict compliance and AML processes to reduce risk

Support and guide customers

Help customers complete forms and understand services
Provide clear, friendly guidance throughout their journey
Promote Mukuru services and build customer trust

Keep the environment safe and efficient

Perform daily cash-ups and maintain accurate records
Ensure the booth is clean, organised, and secure
Conduct daily security checks and maintain visitor logs

What you bring

Grade 12 (or equivalent)
At least 1 year experience in the financial sector
Knowledge of foreign currencies, FICA, and compliance processes
Strong numeracy and attention to detail
High level of professionalism and integrity

What makes you stand out

You take ownership, your work is always accurate and accountable
You’re observant, you notice what others might miss
You stay calm under pressure and make sound decisions
You genuinely care about helping people

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS