Booth Teller- Botswana at Mukuru

At Mukuru, every transaction tells a story of families supported, opportunities created, and connections maintained. As a Booth Teller, you’re at the frontline of that impact, ensuring every transaction is safe, accurate, and trusted.

Why this role matters

You’re more than a teller you’re a guardian of trust. Every decision you make protects customers, supports compliance, and keeps our financial ecosystem secure and reliable.

What you’ll do

Process with precision

• Handle remittance transactions accurately and efficiently
• Perform KYC checks and verify all customer documentation
• Count, verify, and manage cash with strict attention to detail
• Ensure all transactions meet regulatory and compliance standards

Protect what matters

• Identify and escalate suspicious or fraudulent activity
• Monitor transaction limits in line with central bank regulations
• Safeguard cash, systems, and customer information at all times

Deliver great customer experiences

• Assist customers with forms and explain services clearly
• Support customers through the transaction process with confidence
• Promote Mukuru products and services where relevant

Keep operations running smoothly

• Perform daily cash ups and maintain accurate records
• Ensure the booth is clean, organised, and secure
• Conduct daily security checks and maintain visitor logs

What you bring

• Grade 12 (or equivalent)
• At least 1 year experience in the financial sector
• Knowledge of foreign currencies, FICA, and compliance processes
• Strong numeracy skills and attention to detail
• High level of professionalism and integrity

What sets you apart

• A strong sense of responsibility and accountability
• Ability to make sound decisions under pressure
• Sharp eye for detail nothing slips past you
• A people-focused mindset with strong relationship skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS