Branch Ambassador at Mukuru

At Mukuru, every customer interaction is an opportunity to make someone’s day easier. As a Branch Ambassador, you’ll be the first face our customers see the one who welcomes, guides, and ensures every visit is smooth, simple, and positive.

Why this role matters

You’re not just supporting customers you’re shaping their entire experience. From the moment they walk in, you set the tone, remove confusion, and make sure they feel confident using our services.

What you’ll do

Create standout customer experiences

• Welcome customers into the branch and understand their needs
• Guide them through processes, forms, and services
• Explain Mukuru products in a simple, clear, and helpful way
• Support customers with transactions, mobile transfers, and queries

Make things simple and seamless

• Help customers complete forms and direct them to the right service points
• Assist with digital processes like money transfers and card support
• Resolve queries where possible or connect customers to the right support

Keep the branch running smoothly

• Manage queues and ensure an organised, efficient flow of customers
• Maintain a clean, well-stocked, and professional branch environment
• Stay alert to any security or operational concerns

Support compliance and accuracy

• Follow all internal policies and procedures
• Ensure documentation is accurate and compliant with FICA and SARB requirements
• Maintain high standards of professionalism and reliability

What you bring

• Strong customer service skills and a passion for helping people
• Good communication skills and confidence engaging with customers
• Attention to detail and ability to follow processes
• Ability to work in a fast-paced, customer-facing environment

What sets you apart

• Friendly, approachable, and solution-focused
• A natural communicator who makes things easy to understand
• Proactive and organised, with a strong sense of responsibility
• Passionate about delivering great customer experiences

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS