Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Customer Relationship Management Cross-Functional Collaboration Account Management Project Management Stakeholder Engagement Business Metrics Product Adoption Strategies Patient Monitoring Product Roadmap Management Cloud Computing Predictive Analytics

Other Skills

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Communication
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Time Management
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Teamwork
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Analytical Thinking
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Relationship Building
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Problem Solving

Backlight

About Backlight

Backlight is a global media technology company that is dramatically improving every stage of the video and entertainment content lifecycle—from creation through monetization—with its award-winning, cloud-native SaaS products. Video-forward organizations partner with Backlight to solve their mission-critical business and operational challenges. Backlight’s product lines—iconik, cineSync, ftrack, celtx, Gem, Wildmoka, and Zype—provide secure and efficient media management, narrative design, production tracking, creative collaboration, OTT, monetization and hyper-distribution. Backlight launched in 2021 and is backed by $200M in funding from growth-equity partner PSG. For more information visit backlight.co.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

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Job description

The Mission

Backlight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production.

As our Strategic Customer Success Manager, you will own the success of Backlight's most critical clients in North America. You'll ensure they achieve measurable business outcomes, maximize platform value, and see Backlight as an indispensable partner, directly influencing our product direction and growth.

Responsibilities

Build deep, strategic relationships with senior client stakeholders, positioning Backlight as a critical enabler of their business imperatives.
Act as the definitive expert on Backlight's platform (Iconik and Wildmocka), guiding clients to optimal use and identifying new ways our solutions drive their success.
Own the renewal and expansion strategy for your accounts, identifying opportunities to deepen our partnership and grow our footprint.
Proactively monitor client health and usage, translating data into actionable insights that preempt issues and accelerate adoption.
Drive internal alignment, championing client needs across Product, Engineering, and Sales to ensure our roadmap and services directly support their growth.
Advise clients on industry trends and best practices, helping them leverage Backlight to navigate market shifts and achieve competitive advantage.

Requirements

We're looking for someone who thrives on driving client success and shaping strategic partnerships.

5+ years owning strategic customer relationships in SaaS, specifically within media production, media technology, digital content, or creative technologies.
A track record of translating complex client needs into clear action, driving measurable business outcomes.
Exceptional ability to engage and influence senior executives, articulating value and building trust.
Sharp analytical skills to interpret usage data, identify trends, and proactively guide client strategy.
Demonstrated ability to manage multiple complex accounts, balancing competing priorities and driving projects to completion.

Bonus points:

Familiarity with cloud-based SaaS platforms and comfort with data analytics tools.
Experience working with top media companies (Broadcasters, Sport companies, media aware brands).