Implementation Specialist - Remote US

Social Factor is looking for a remote, US-based, part-time, Implementation Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Junior Implementation Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role.

We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Responsibilities:

• Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.
• Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential. 
• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. 
• Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.
• Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.
• Be proactive, provide platform best practices, and anticipate needs for existing clients.

Requirements:

• This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 1-2 years of Sprinklr or similar platforms is a plus. 
• Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
• Some programming experience is desired. 
• Social media literacy and proficiency are desired.
• A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
• Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
• Minimum of Windows 10 and macOS 12.X
• Internet speed requirement of a minimum of 50 mbps