Key Facts

Remote From:

Full time

German, English

Hard Skills

Social Media Management Escalation Management Facebook LinkedIn Recruiter Instagram Content KPI Management Process Management Civic Engagement Hootsuite (Social Media Management Software) Sprinklr Sprout Social Kronos (Timekeeping Software) Online Communication Communication Sciences

Other Skills

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Troubleshooting (Problem Solving)
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Non-Verbal Communication
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Adaptability
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Multitasking
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Proactivity
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Critical Thinking
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Native-level understanding of the German language
Deep understanding of German pop culture, nomenclature, cultural references, and slang
Previous social media moderation experience on major platforms (FB, X, Instagram, LinkedIn, etc.)
Excellent communication skills in written and verbal form

Requirements:

Review, remove and escalate inappropriate content on assigned social media projects in German (and English where needed)
Moderate interactions in the native language, respond in real-time, answer questions, and troubleshoot for users
Flag, tag, and escalate moderated content; manage high volumes of inbound conversations following workflow guidelines and KPI goals
Engage across platforms (Facebook, X, Instagram, LinkedIn, etc.) and support English-speaking projects when required

Social Factor

Marketing & Advertising

About Social Factor

Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, Cracker Barrel, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Social Factor is looking for remote, German Language Social Media Community Moderator. The Language Community Moderator will be responsible for the review, removal and escalation of inappropriate content on assigned projects across social media platforms. The Language Community Moderator will be responsible for moderating in their respective languages as well as the potential to work in English-speaking projects where needed.

All qualified applicants will be asked to complete a Community Moderation & language assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of your English and specified language experience.

Language Community Moderator Requirements:

Native-level understanding of the German language
Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
Previous social media moderation knowledge & experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.is required.
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Flag, tag, escalate & moderate assigned customer social communities.
Manage high levels of inbound conversations, following workflow guidelines and KPI goals set per project in your respective native language(s).
Minimum of Windows 10 and macOS 12.X
Internet speed requirement of a minimum of 50 mbps

Qualifications:

Bachelor’s degree preferred - preferably in a related field (Communications, Journalism, Psychology, Media, Marketing)
Native-level understanding of respective language
Experience using online support platforms such as Hootsuite, Khoros, Sprout Social, Sprinklr a plus.
Flexible work/open availability schedule a plus (Weekends/holidays/evenings)
Excellent communication skills - creative, written and verbal
Previous experience working in Social Care, Social Media Moderation and/or Community Engagement a plus.

Social Factor is a social media moderation agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond.