Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for a Director of Dental Lab Scanner Program. This is a hybrid/remote position.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Product Strategy & Market Awareness
- Own the product strategy, roadmap, portfolio positioning, and feature prioritization for the dental scanner program.
- Maintain deep awareness of competitive and technology developments in digital scanners and dental CAD/CAM ecosystems.
- Partner with IT and Product Innovation teams to evaluate emerging scanner technologies and integrate technical insights into product planning.
Cross-Functional Leadership & Collaboration
- Lead a cross-functional team across product, engineering, customer support, procurement and operations to bring new scanners to market.
- Work closely with Sales—not as a manager of Sales—to align on adoption goals, product positioning, customer feedback, and field execution.
- Partner with the Education/Training team to build robust training pathways that accelerate dentist scanner onboarding and long-term usage.
Customer Adoption & Experience
- Ensure rapid and successful deployment and adoption of digital scanners by dentists through well-planned onboarding, support, and user education programs.
- Work with marketing and education teams to develop learning modules, clinical workflows, tutorials, and best practices.
- Conduct voice-of-customer activities, site visits, and pilot programs to refine the product and improve user satisfaction.
Program Management & Execution
- Manage the full lifecycle of the scanner program from concept through launch, including hardware, software, and integration components.
- Oversee timelines, budgets, vendor relationships, and cross-functional execution.
- Ensure high quality, regulatory compliance (where applicable), and readiness for scalable rollout.
- Enforce stringent discipline in customer selection to maximize the opportunity while minimizing risks.
Business Ownership
- Support go-to-market planning, positioning, value proposition development, competitive messaging, and pricing recommendations.
- Track product performance, usage metrics, and customer feedback to inform ongoing product improvements.
- Represent the program to executive leadership with clear reporting on progress, risks, and growth opportunities.
Skills and Abilities Required:
- Strong business acumen with a solid understanding of finance, operations, marketing, and strategy
- Advanced analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable decisions
- Strategic thinking with the ability to evaluate complex situations and drive long-term business outcomes
- Excellent communication skills, both written and verbal, with the ability to present ideas clearly to diverse audiences
- Proven leadership and team collaboration skills, with the ability to influence and build relationships across all levels of the organization
- Project management capabilities, including planning, prioritization, and execution in fast-paced environments
- Financial literacy, including budgeting, forecasting, and performance analysis
- Strong decision-making skills with sound judgment and attention to detail
- Adaptability and resilience in a dynamic, evolving business environment
- High level of professionalism, integrity, and accountability
- Proficiency in business tools and technologies (e.g., Microsoft Office Suite)
- Customer-focused mindset with a commitment to delivering high-quality results
Personal Attributes
- Self-starter with entrepreneurial mindset and strong sense of ownership.
- Strategic thinker with exceptional execution discipline.
- Customer-first mindset with passion for enabling clinician success.
- Able to thrive in a fast-paced, high-growth environment.
Minimum Education and Experience Required
- Bachelor’s degree in engineering, product design, business, or a related field required
- Master’s degree (MBA or technical discipline) preferred
Travel Requirements:
- Up to 10% travel required for this role
Hazardous Materials or Equipment Used:
Physical Requirements:
- Regularly required to sit, stand, walk, and/or reach.
- Perform tasks at workstations-standing and sitting for extended periods of time.
- May be required to lift, push, pull, or move up to 25 pounds.
