ProAdmin Support Specialist

ProAdmin Product Specialist 

Job Summary: 
WinTech is seeking an experienced Defined Benefit (DB) professional to join our team. In this role, you will be involved in multiple aspects of the business, including providing product support and training, testing, and assisting clients with implementing ProAdmin solutions. 

Our product suite includes: 

• ProAdmin - a robust suite of defined benefit administration tools known as ProAdmin Desktop and ProAdmin Server. These tools are targeted to outsourcers, corporations and actuaries. ProAdmin allows benefit analysts to “code” complex plan provisions without the need for programmers. ProAdmin Server incorporates the ProAdmin calculation engine into the client’s existing architecture, such as a participant website, voice response system, call center system, etc.  

• ProVal - the global standard in pension valuation and forecasting, used by both actuaries and asset managers 

• ProVal PS – a desktop toolkit for plan sponsors which complements ProVal 

This is an excellent opportunity for an experienced defined benefit professional looking to apply their expertise at the leading actuarial software provider. This unique role allows candidates to work remotely from any location within the United States, with visits to our Connecticut office as needed. 

WinTech is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team.

Learn more about us here:

➡️ WinTech: wintech.com

➡️ Gemini: csigemini.com

➡️ Constellation Software: csisoftware.com

Key Responsibilities: 

• Testing & Quality Assurance: Conduct testing of ProAdmin enhancements and client solutions (e.g. complete alpha testing, complete assigned beta testing for each release, reviewing interface changes, calculation results, and help features, Incorporate additional testing scenarios). 

• Client Support & Consulting: Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices while supporting the complete ProAdmin suite of offerings, ProAdmin Desktop, Server, Online and Fulfillment Tool. 

• Client Engagement: Configure client DB plans using ProAdmin Desktop, ensuring seamless integration and installation, and collaborate with internal teams and clients to manage projects effectively. 

• Training: Verify ProAdmin training manual changes, participate in ProAdmin web training development, participate in user training (both onsite and virtually). 

• Development & Programming: Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements (ProAdmin uses APL; programming experience is not required.). 

Qualifications:

• Bachelor’s degree in mathematics, actuarial science, statistics, or a related field. Actuarial credentials are a plus.

• 5+ years in DB outsourcing or DB valuation

• Expertise in DB plan document interpretation and setup

• Mastery of actuarial concepts and benefit calculations – (e.g data storage, retrieval, and updates; user interface development; output of results; software updates)

• Experience with DB administration workflows in outsourcing and client environments

• Previous experience with development of general benefit calculation tools

• Expertise of creation of participant forms and letters

• Knowledge of current US defined benefit administration rules, regulations and calculations

Technical Skills:

• Ability to create a spreadsheet (or a program) to perform benefit calculations without using templates or utility functions: annuity factors (i.e., find and apply actuarial formulas); complex salary, final average salary, and service calculations

• Strong mathematical and logical problem-solving abilities

• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Project)

• SQL or database experience is an asset

• Experience with ProAdmin or ProVal is an asset

Soft Skills:

• Strong communication and documentation abilities

• High attention to detail

• Ability to work both independently and collaboratively

• Experience managing client projects and relationships is an asset

What's important to us at Gemini 🧲

• Make long term investments: In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.

• Growth through learning: Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.

• Autonomy: Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.

• Trust comes first: We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions.