Team Lead, Settlement Services

ARE YOU READY TO WORK AT ALTISOURCE?

Do you excel at leading high‑performance teams in a fast‑paced Title & Settlement environment?
Are you passionate about driving operational excellence, process compliance, and client‑ready service delivery?
Can you manage end‑to‑end workflows, resolve escalations, and ensure seamless coordination between onshore and offshore teams?

• Do you have strong expertise in Title Search, Examination, Curative, Closing, or Post‑Closing operations?
• Have you led teams handling Title & Settlement processes with a keen focus on quality, accuracy, and turn‑around time?
• Can you implement workflow improvements, monitor KPIs/SLAs, and ensure adherence to compliance and regulatory standards?
• Are team leadership, performance management, and stakeholder communication part of your daily routine?
• Do you lead with ownership, coach teams effectively, and consistently drive measurable operational outcomes?

If yes—great to meet you. We are Altisource, and we are looking for an Operations Team Lead – Title & Settlement to strengthen our operational delivery and elevate service excellence across the busines

The Operations Lead is responsible for managing day‑to‑day operational performance across the Title and Settlement function, ensuring high‑quality service delivery, process efficiency, regulatory adherence, and customer satisfaction. This role provides leadership to operational teams supporting, settlement/closing, post‑closing, recording and related workflow functions.
The Operations Lead partners closely with Compliance, Underwriting, Technology, and Business Leadership to drive operational excellence, standardization, and continuous improvement.

Key Responsibilities

Operational Management & Delivery

• Oversee daily production across Pre-Closing, Closing, Funding, Recording, and Post Closing functions.
• Monitor service level agreements (SLAs), turn‑times, quality metrics, and productivity targets.
• Ensure operational workflows are executed in accordance with ALTA Best Practices, state guidelines, and underwriter expectations.
• Implement standardized procedures and operational controls across all processes.
• Resolve escalated issues related to orders, files, customers, lenders, underwriters, and internal partners.

Process Excellence & Continuous Improvement

• Identify gaps, bottlenecks, and process inefficiencies; propose and implement process improvement initiatives.
• Partner with Technology and Product teams to enhance automation, workflow tools, and system capabilities.
• Drive lean operating practices, ensuring reduced defects, improved cycle times, and enhanced customer experience.
• Maintain operational playbooks, SOPs, job aids, and training documentation.

Team Leadership & Performance Management

• Lead, coach, and develop a team of operational specialists, analysts, or supervisors.
• Set performance goals, conduct evaluations, and ensure accountability for operational outcomes.
• Foster a culture of operational discipline, collaboration, and continuous learning.
• Identify staffing needs, participate in workforce planning, and support hiring decisions.

Stakeholder & Customer Engagement

• Collaborate with internal teams including Compliance, Underwriting, Legal, Sales, Vendor Management, and Customer Success.
• Act as a point of escalation for key accounts, lenders, and external partners.
• Communicate operational updates, risks, and performance reports to leadership and stakeholders.

Quality, Compliance & Risk Management

• Support compliance initiatives by ensuring operational processes meet regulatory, underwriter, and agency requirements.
• Implement quality assurance programs to reduce errors and enhance accuracy in Pre-Closing and Closing documentation.
• Partner with the Compliance Lead to address audit findings, corrective actions, and risk mitigation plans.

Training & Development

• Support onboarding training and ongoing education related to Settlement  processes, closing procedures, systems, and industry standards.
• Promote knowledge-sharing, cross-training, and career development within the team.

Education

• Bachelor’s degree in Business, Operations Management, Finance, or related field (preferred but not mandatory).

Experience

• 5+ years of experience in Escrow, or Settlement Services operations.
• 2+ years of experience in a supervisory or team lead role.
• Strong background in operational workflow management, customer delivery, and cross-functional coordination.
• Experience working with title underwriters, lenders, or large-scale title operations is preferred.

Knowledge & Skills

Strong understanding of:

• Title search, examination, and curative processes
• Closing/escrow procedures, funding, and recording
• Title insurance underwriting basics
• ALTA Best Practices and RESPA requirements
• Quality assurance and operational control frameworks

Additional skills:

• Excellent communication, people management, and stakeholder‑influencing skills
• Strong analytical mindset with the ability to interpret performance data
• Proficiency with title/settlement systems (e.g., Resware, Qualia, proprietary platforms)
• High attention to detail and problem‑solving ability
• Ability to work in a fast‑paced environment with shifting priorities

Competencies

• Operational Leadership
• Process Optimization
• Stakeholder Management
• Quality & Risk Awareness
• Decision Making
• Team Coaching & Capability Building
• Customer Focus
• Data‑Driven Execution

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Attractive salary commensurate with skills, experience and qualifications

Good Health

• Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities
• Unbeatable work from home flexibility

OUR CORE VALUES

• For our employees, customers, and shareholders, we commit to…
• Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times
• Energize People – enable exceptional people to energize their teams and drive results
• Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
• Win as a Team – embrace the passion, energy, and power of our global teams to win as “One-Altisource”
• Enrich Communities – create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today!