IT Asset Management (ITAM) Lead – Governance Services
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.
Position Overview
We are seeking an ITAM Lead to manage a client-facing IT Asset Management engagement. You will own day-to-day delivery, governance, and reporting across HAM/SAM, license compliance, and Flexera ONE platform operations, ensuring accurate asset visibility, audit readiness, and measurable optimization outcomes.
Responsibilities
Engagement Leadership
Lead ITAM service delivery for the client; manage priorities, stakeholders, and governance cadence (weekly/monthly/quarterly)
Own KPIs, service metrics, action trackers, and continuous improvement
Flexera ONE Administration & Health
Administer users/roles/access, platform configuration (out-of-the-box), connectors/agents/inventory feeds
Monitor jobs, schedules, data latency; coordinate with Flexera Support; maintain runbooks/documentation
Hardware Asset Management (HAM) Governance
Ensure inventory coverage and scan freshness; identify stale/duplicate/orphan assets
Drive normalization/reconciliation; improve owner/location/cost center completeness
Support contract/lease linkage and related reporting
Strong analytical and problem-solving abilities with a results-oriented approach.
Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients
This is a remote position based in the United States
Education
Bachelor’s Degree in a relevant field (master’s degree preferred)
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
