Product Manager - Enterprise & Governance Agents

Vapi (/ˈVɑːpi/):

• We’re creating the shift to voice as humanity’s default interface

• We’re the most configurable platform for deploying voice agents

• We’ve grown to over 700k developers in two years, adding 2,000+ every day

• Try talking to Vapi now!

Why We’re Hiring This Role:

• Enterprise revenue 5×’ed in a year and is a big focus. The companies writing the big checks aren’t just developers anymore: they’re legal teams, compliance officers, ops and IT leaders, and procurement orgs who need voice AI they can actually govern.

• We need a Principal PM who understands that the real product isn’t just the agent: it’s the trust infrastructure around it. Live guardrails, audit trails, monitoring, compliance — particularly hard to do with voice AI in two-way live high-stakes interactions with customers.

• This person will be critical to the success of the company.

What You’ll Do:

• 30 Day:

  • Become unreasonably dangerous on the Vapi platform and the enterprise buyer landscape: the product, the deals, the friction, the gaps.

  • Map where enterprise deals stall: legal, security, compliance reviews, feature gaps, onboarding.

  • Write a “here’s the mess + here’s the opportunity” brief for the enterprise segment. Sharp.

  • Ship one small thing that visibly unblocks a current customer.

• 60 Day:

  • Turn your diagnosis into a crisp strategy — a defensible argument with a prioritization call.

  • Own and publish a 12-month rolling roadmap for enterprise: the full stack of what it takes for a regulated business to trust voice AI in production.

  • Ship one high-leverage improvement that moves adoption, expansion, or retention.

  • Turn data into knowledge. It’s ok to be wrong. It’s not ok to not understand why.

• 90 Day:

  • Deliver a step-function improvement in a core enterprise metric. You pick it, you defend it.

  • Make governance feel like magic.

  • Raise the bar across Vapi by demonstrating what great product management looks like: crisp specs, fast decisions, honest post-mortems, zero hand-holding required, data-driven prioritization, and magical product definition.

Who You Are:

• You’ve built product at a technical company where the buyers included legal, security, compliance, and procurement.

• You speak fluent API and fluent enterprise procurement. Both. In the same meeting.

• You’ve been in a security review, a BAA negotiation, and a legal hold conversation.

• You understand that for regulated industries, governance isn’t a nice-to-have — and you’re hungry to build more.

• You have a strong point of view on what AI means for the enterprise, and you’ve already been building with it.

• You don’t need a manager to tell you what matters. You see the problem, build the plan, ship, and report back with results.

• You’re data-driven and disciplined.

• You write like someone who respects the reader’s time.

• You debate timing, not value, with unusually high competence and low ego.

• You think fast is better than slow, and know the difference between “move fast” and “set money on fire.”

• You bring ~8+ years of product experience, including time owning an enterprise segment and/or compliance or governance at a technical product company.

• You like hanging out regularly with Karl the Fog in our San Francisco office.

Why Vapi:

• Generational impact: Build the human interface for every business

• Ownership culture: 70% of the company are previous founders

• Kind team: The founders, Jordan and Nikhil, are Canadians

• Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

• Real stake: We offer a competitive salary and excellent equity ownership

• Comprehensive health coverage: medical, dental, and vision plans

• Team love: We love hanging out, and we do quarterly off-sites

• Flexible time off: take what you need

More: catered meals, transportation, gym, and a $10k annual L&D budget