Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a high-impact Manager, Sitetracker Platform to lead the evolution, optimization, and long-term scalability of our Sitetracker ecosystem supporting large-scale fiber construction and OSP deployment.
This role sits at the intersection of systems, operations, and transformation — ensuring Sitetracker not only functions as a system of record for our fiber deployment projects, but as a true operational engine enabling predictable, data-driven execution across construction programs.
This is a newly created role designed to build structure, ownership, and forward strategy around the Sitetracker platform as deployment volume and organizational complexity continue to grow. The right candidate will balance system expertise with operational awareness, driving both near-term stability and long-term platform maturity.
NOTE: The team is open to this position working remotely within the United States.
Role Overview
Our Manager, Sitetracker Platform will own day-to-day platform performance, enhancement strategy, and cross-functional alignment across construction, PMO, finance, and systems teams. This leader will ensure the platform supports real-world field execution while maintaining strong data integrity, reporting reliability, and scalable workflows.
Key Responsibilities
Platform Ownership & Strategy
Serve as primary platform owner for Sitetracker across OSP construction programs
Define and maintain platform roadmap aligned to business growth and operational needs
Ensure platform stability, performance, and scalability across markets and project types
Establish governance around configuration, enhancements, and release management
Maintain alignment between Sitetracker architecture and evolving business processes
Leadership & People Management
Build and manage a high-performing Sitetracker platform team, including project managers, business system analysts, and support resources as the function scales.
Provide coaching, mentorship, and career development to team members, helping them grow both technical and operational skillsets. Identify skill gaps and proactively build capabilities to support platform maturity and business growth
Act as a trusted advisor to senior stakeholders, translating platform capabilities into business outcomes
Lead organizational change efforts tied to new workflows, system enhancements, and process standardization
Drive disciplined execution against roadmap commitments and enhancement of delivery timelines. Hold teams accountable for delivering high-quality, scalable solutions
Enhancements, Automation & Continuous Improvement
Identify and prioritize platform enhancements that improve efficiency and visibility
Partner with technical teams to design and implement workflow automation and integrations
Reduce manual processes and eliminate redundant data entry across systems
Evaluate current-state workflows and implement scalable improvements
Drive adoption of new functionality and process improvements across user groups
Construction & Fiber Operations Alignment
Ensure Sitetracker workflows align with real-world OSP construction execution
Partner with construction and PMO teams to translate operational needs into system design
Improve visibility into project lifecycle, schedule, cost, and deliverables
Support consistent usage of project structures, templates, and data standards
Enable better forecasting, reporting, and field-to-system alignment
Data Integrity & Reporting Enablement
Establish strong data governance and quality control practices
Ensure accuracy and consistency across project, financial, and operational data
Support development of dashboards and reporting structures tied to Sitetracker data
Partner with reporting teams to improve data accessibility and reliability
Implement controls that prevent data degradation as scale increases
Cross-Functional Leadership
Act as central liaison between operations, PMO, finance, and technical teams
Facilitate structured intake and prioritization of system enhancement requests
Lead working sessions to align on requirements, design, and implementation
Support change management and user adoption across the organization
Communicate platform updates, roadmap priorities, and system impacts clearly
Qualifications
Required
Five to eight (5–8) years of experience in systems, PMO operations, telecom infrastructure, or related environments
Experience administering or supporting Sitetracker, Salesforce, or similar project platforms
Strong understanding of project-based workflows and operational reporting needs
Demonstrated ability to translate business requirements into system solutions
Experience driving process improvements and system enhancements
Advanced proficiency in Excel/Google Sheets and data analysis
Strong stakeholder management and cross-functional collaboration skills
Preferred
Direct experience with Sitetracker platform configuration or administration
Experience supporting OSP fiber construction or infrastructure deployment programs
Familiarity with Salesforce ecosystem, integrations, and reporting tools
Experience with data integration tools and workflow automation
Background in process improvement, transformation, or PMO optimization
Experience building or supporting operational dashboards
What Success Looks Like (First 12 Months)
Establish clear visibility into current platform usage, gaps, and risks
Implement structured enhancement intake and prioritization model
Improve workflow alignment between field execution and system processes
Strengthen data integrity and reporting reliability
Deliver automation and efficiency improvements
Establish scalable governance and release management framework
Increase adoption and confidence in Sitetracker as system of record
Why This Role Matters
As fiber deployment scales, the Sitetracker platform must function as more than a project database — it must operate as the backbone of execution, reporting, and decision-making.
This role ensures the platform evolves in lockstep with the business, enabling faster deployment, stronger data visibility, and more predictable outcomes across construction programs.
Estimated base salary range: $84,900 - $130,600 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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