Operations Manager

Description

TITLE Operations Manager
DEPARTMENT Operations
DIVISION NP Digital
LOCATION Remote – US 

ABOUT OUR COMPANY  

NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists. 

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.  

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience. 

ABOUT THE OPPORTUNITY  

NP Digital is seeking an experienced Operations Manager to drive operational excellence across our global agency. In this role, you’ll partner cross-functionally to design and continuously improve scalable workflows, document and maintain SOPs, and identify gaps or risks, then lead change management to implement solutions. You’ll also help strengthen the agency’s toolset and infrastructure by supporting process and technology improvements, administering key systems (e.g., CRM, project management, and pricing tools), and enabling accurate data flow, clean handoffs, and collaboration across teams.  

This is a newly created role to support our growing team. To qualify, applicants must reside and be eligible to work in the United States.  

ABOUT THE RESPONSIBILITIES  

Reporting to Senior Vice President, Operations, this role will own business operations to include (but not limited to) the following responsibilities: 

Operational Excellence & Process Design 

• Own and continuously improve core agency workflows across all departments and systems
• Develop, document, and maintain SOPs to ensure consistency and scalability across teams and regions
• Identify operational gaps, inefficiencies, or risks and proactively implement solutions
• Support change management when introducing new processes, tools, or ways of working
• Develop, update and maintain policy, process and procedures related to business operations, technology and security

Tools & Infrastructure 

• Support implementation of new processes and technologies as needed to enhance the business
• Administer, update, and maintain global tools including but not limited to CRM, project management, pricing tool and related technologies
• Ensure operational systems support accurate data, clean handoffs, and strong cross-team collaboration
• Operate within a continuous improvement framework to identify, troubleshoot, and solve operational challenges, improving efficiency and effectiveness through automation or other avenues
• Develop, document and implement training on tools, technology and processes created or supported by Operationsteam

 Stakeholder and Cross Functional Partnerships 

• Build strong working relationships with Client Services, Marketing,  Delivery, Finance, People, and Technology teams
• Translate leadership priorities into operational plans and execution
• Serve as a trusted partner to the organization by providing clarity, structure, and follow‑through
• Communicate operational updates, changes, and best practices clearly and effectively

ABOUT YOU 

• 5-7 years proven experience as an Operations Manager, Operations Associate, or Sales Operations Manager
• Proficiency in SharePoint and Office 365 programs, including strong Excel skills
• Prior business operations experience within a digital agency or familiarity with client contracts within the industry preferred
• Administrator experience within a CRM tool like Salesforce or HubSpot preferred
• Experience with data migration and mapping a plus
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Ability to think strategically and act tactically
• Excellent written and verbal communication skills
• Strong organizational, project management and planning skills in a fast-paced environment
• Significant amounts of discretion and confidentiality required
• An individual who thrives in a fast-paced environment with continuously changing priorities
• Personal qualities of integrity, credibility, and commitment to the mission of NP Digital

ABOUT YOUR GROWTH 

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes: 

• Operations Coordinator (typically 0-1 years)
• Operations Specialist (typically 1-3 years) 
• Operations Lead (typically 3-5 years) 
• Operations Manager (typically 5-6 years) 
• Senior Operations Manager (typically 6-7 years) 
• Director, Operations (typically 8-10 years)
• Senior Director, Operations (typically 10-12 years)
• Associate Vice President, Operations (typically 13-15 years)

ABOUT OUR BENEFITS  

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:  

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available 
• Flexible paid time off;16 weeks maternity and 6 weeks paternity leave
• Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA 
• Vision and dental coverage 
• Employer-paid short-term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Employer-paid virtual healthcare support through First Stop Health
• Voluntary pet insurance for your furry family members 
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance 
• New hire technology stipend to set up home office
• Employer-sponsored 401(k) retirement with Roth option

ABOUT THE COMPENSATION 

• Base Salary: USD $80,000.00 to $95,000.00; depending on experience and skills
• Discretionary annual bonus: Up to 10% of annual salary

ABOUT OUR CULTURE  

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values: 

Think Big 
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.  

Own It 
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results. 

Have Fun 
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.  

ABOUT OUR PRACTICES 

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people. 

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.