BILINGUAL Customer Success Center Representative

Summary: The primary role of the Customer Success Center Representatives is to answer inbound Arbiter and ArbiterPay phone calls, reply to emails from our clients and help with special projects as defined by their manager. This is a bilingual English/Spanish position. You must be able to read, write and speak fluently in BOTH English and Spanish. 

Responsibilities:

• Primary responsibility for answering phone calls for Arbiter & ArbiterPay with a polite and attentive attitude within defined service levels.
• Complete assigned emails under the Success Center inbox within 24 hours of receiving it
• Maintain a polite and informative attitude while helping clients on phone calls
• Build strong client relationships as a representative of Arbiter
• Responsible for follow-up with assigning clients as needed to ensure the Arbiter connection.
• Follow strong customer service practices to maintain the strong relationship between the Company and the client.
• Escalate issues to management when Customer Success Center Representative is unable to resolve the client's situation.

Required Skills:

• 0-1-year experience with inbound customer call center other customer service role.
• Strong communication skills in BOTH English and Spanish.
• Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service.
• Ability to quickly learn a complex software application and help users with questions
• Strong written and verbal communication skills
• Basic knowledge of major internet browsers and Microsoft Excel and Word
• Organizational skills to maintain clear communication on projects with clients and peers
• Able to stay calm and properly assist customers who are upset.
• Ability to type at least 35 words per minute.
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls.
• Have an internet connection that’s adequate for their job, a minimum of 10Mbps down.