Junior QA Product Liaison

About the Role 

We're looking for a detail-oriented and collaborative Junior QA Product Liaison to join our QA team. In this role, you'll serve as a key connector between incoming customer-reported issues and our QA, Product, and Engineering teams — helping ensure that bugs are clearly documented, properly organized, and appropriately prioritized for resolution. 

This is a great opportunity for someone early in their QA career who enjoys digging into problems, working across teams, and making sense of complex issue queues. You don't need to be a seasoned engineer — but you should be curious, organized, and comfortable working in a fast-paced software enviroment.

Why This Role 

This position sits at an interesting intersection of QA, product, and customer impact — giving you exposure to the full issue lifecycle from customer report to resolution. You'll build foundational skills in QA processes, cross-functional communication, and data analysis while working alongside experienced engineers and product teams environment. 

What You'll Do 

Issue Review & Triage 

• Review and triage incoming bugs and issues reported through Zendesk, ensuring each issue is clearly documented, reproducible, and properly categorized 
• Investigate reported issues by gathering relevant details and reproduction steps to support the QA team's analysis 
• Assist in validating bug fixes and newly released features to confirm quality expectations are met before and after deployment 

Bug Review & Prioritization 

• Participate in bi-weekly bug review meetings to assess current sprint bugs, discuss upcoming fixes, and flag high-impact issues 
• Work alongside QA Engineers and Product Owners to review newly reported issues and align on prioritization and resolution timelines 
• Surface critical or widespread customer-facing problems to ensure timely visibility across the team 

Cross-Functional Collaboration 

• Help identify trends and recurring issues by reviewing incoming issue data 
• Coordinate communication between QA, Product, Engineering, and Support to support efficient issue resolution 
• Clearly communicate customer impact and issue urgency to internal stakeholders 

Reporting & Tracking 

• Organize and maintain issue queues to ensure accuracy and up-to-date status across the team 
• Track trends related to bugs, releases, and customer impact to support QA reporting 
• Contribute data-driven insights to help inform product improvement efforts 

What We're Looking For 

• Familiarity with software QA concepts and the bug lifecycle 
• Ability to review, reproduce, and clearly document software issues 
• Working knowledge of Zendesk or similar support/CRM platforms 
• Basic understanding of Agile/Scrum development environments 
• Strong organizational skills with the ability to manage and categorize high volumes of incoming issues 
• Clear written and verbal communication skills — you'll be working across multiple teams 
• Ability to prioritize issues based on customer impact and business risk 
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls. 
• Have an internet connection that’s adequate for their job, a minimum of 10Mbps down. 

Nice to Have 

• Basic ability to query databases (e.g., SQL) to assist in investigating and validating reported issues 
• Background or coursework in Computer Science, Information Systems, or a related field 
• Prior experience in a technical support, QA, or product operations role