Social Media Campaign Manager
Location: Remote
Contract: Permanent
We’re a performance marketing agency for hospitality, leisure, and live entertainment brands. We don’t just run campaigns. We take a holistic, consultative approach to every account — optimising the full customer journey and acting as a true growth partner to help clients break sales records and get fully booked. If you’re into events, theatre, immersive experiences, or spectator sports, you’ll fit right in. We work exclusively with experience-led promoters and venues, blending creativity, fun, and performance-driven thinking.
RESPONSIBILITIES
● Own, manage, and execute the organic social media strategy across platforms (Instagram, Facebook, TikTok), ensuring high-volume, high-quality publishing using brand, creator, and UGC assets.
● Champion best-in-class social creative across the calendar.
● Adapt content natively per platform (captions, formats, tone of voice, trends, audio) and identify cultural moments for reactive opportunities to keep our brands ahead of competitors.
● Coordinate and deliver marketing assets (visuals, copy, formats) across multiple client accounts, adapting campaigns to each client's market specifics and audience behaviour.
● Devise CRM strategies and email marketing campaigns in collaboration with the wider team across multiple client accounts.
● Monitor, track, and report on campaign performance and audience engagement across all client accounts (daily/weekly/monthly).
● Use these insights to continuously sharpen content, creative approaches, and elevate media performance.
● Ensure every campaign is properly briefed, scheduled, and delivered on time, in line with each client's brand standards and objectives.
● Act as the primary point of contact for clients, nurturing trust-based partnerships, understanding their needs, and resolving issues promptly to ensure satisfaction and retention.
● Liaise with clients to identify and optimise marketing opportunities across their channels, including newsletters, local promotions, and organic social.
● Oversee and coordinate with internal teams (designers, videographers, photographers, wider marketing teams) to ensure timely and successful delivery of services.
● Research industry trends, platform updates, and competitor activity to inform strategy, and client recommendations.
● Monitor email and Slack communications to ensure timely responses to Company team members and clients.
What You Bring
● 3+ years of experience working in Social Media (agency or in-house).
● Proven experience managing high-volume email marketing campaigns, social media content calendars, and juggling multiple accounts/brands in a fast-paced, growing environment.
● A strong portfolio showcasing unique, creative, and engaging content ideas that have met and exceeded clients' KPIs.
● A complete natural with all major social media platforms. Confident in creating light-touch content (static and video) using tools like Canva or Photoshop.
● Versatile copywriting skills with flawless grammar, spelling, and punctuation.
● Ability to adapt instantly to various brand tones of voice with a touch of creativity.
● Exceptional communication and interpersonal skills.
● Confident in presenting ideas, leading conversations, and building genuine, trust-based relationships with clients.
● Highly organised and detail-oriented, with strong project management skills and a creative eye for storytelling.
● Ability to balance creativity with commercial thinking — knowing what good looks like and what drives tangible results.
● A collaborative team player who thrives in an ever-evolving environment.
What We Offer
● Competitive payment terms.
● Fully remote (working UK office hours: 10am-6pm)
● Work with some of the most exciting hospitality & leisure brands in the world.
● A high-performance, supportive team that values results and innovation.
● Ongoing training, growth, and the freedom to bring your ideas to life.
● Opportunity to attend international team meetings, social events, and training.
