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Telephone Interviewer

Role overview

Qualifications

  • Must be at least 18 years old and reside in the Philippines
  • Ability to read and speak English clearly
  • Ability to listen and comprehend respondent answers and type accurately into the survey software (approximately 30 wpm with accuracy)
  • Ability to provide own equipment (laptop, headset, webcam) and maintain a dedicated quiet workspace

Responsibilities

  • Conduct outbound surveys from home and record respondent answers in English
  • Accurately enter survey responses into the company’s survey software
  • Maintain data integrity and confidentiality of survey responses while handling calls professionally
  • Adhere to assigned shifts and complete training provided, using the one-way interview platform (Jobma)

About the company

Dynata logo

Dynata

Market Research

Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 67 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from insights to activation, measurement, and optimization. Dynata serves more than 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com

Company details

Company typeLarge
IndustryMarket Research
Company size5001 - 10000

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Job description

*ALL APPLICANTS MUST RESIDE AND PERFORM THIS JOB IN THE PHILIPPINES* 

Interview with Ease!


• Convenient interviewing through Jobma, a one-Way interview platform that allows you to conveniently answer text and video-based interview questions on your own time via webcam or the Jobma mobile app!
• Interview on your computer or mobile device, all in your own time!
• You will have an opportunity to review and re-do your questions!
• Please apply for a chance to be selected for your easy and convenient Jobma interview.

Join Dynata’s Virtual Call Center team as a Telephone Interviewer and earn extra cash remotely!  

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in English. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.  

No sales or collections involved! 

Come Join Our Team 

  • Work remote from the comfort of your home or onsite and enjoy the company of your workmates

  • We will train the right candidate  

  • Positive attitude and willingness to learn. 

Shift Details:

REMOTE

  • Must be available to work from 12:00 AM to 12:00 NN Philippine time 

  • Must be able to work with 1 day off per week

HYBRID

  • Must be available to work from 9:00 PM to 6:00 AM Philippine time (Monday to Friday)

  • On rare occasions, the schedule may require having only one day off for the particular week.

  • Job Requirements:

  • Must be 18 years or older  

  • Ability to read and speak clearly in English

  • Ability to handle difficult calls in a professional manner 

  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform  

  • Typing speed of 30 wpm while maintaining accuracy is preferred 

  • Ability to sit and type for majority of shift 

  • Ability to provide own equipment (laptop, headset, webcam etc.) 

  • Have a dedicated, quiet working space that is free of distractions to conduct business 

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: 

  • Windows machine running Windows 10 OR Mac computer running a recent 

  • version of MAC OS  

  • No Chromebooks - these are not compatible with our systems 

  • 8 GB of RAM  

  • 64 bit Operating system 

  • 1.8GHz CPU or faster with at least 2 cores 

  • Most recently updated version of Chrome browser  

  • Ability to download software to the computer  

  • A personal email address capable of receiving files  

  • 10 Mbps download internet access speed, 5 mbps upload speed or higher. 

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  • Direct plug-in wired access to the data connection (should be postpaid) 

  • Direct plug-in access for power for computer or laptop  

  • USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset 

  • Working Webcam 

  • Smart phone capable of downloading apps and receiving incoming messages via 

  • data or WiFi connection  

  • Quiet, noise-free home office space that is free of distractions. 

  • Knowledgeable in using the computer and can navigate.  

CEBU OFFICE
Mepz II Basak, Lapu-lapu City, Basak, Philippines, 6015

 

DAVAO OFFICE
4th Floor, C55 Bldg. Realty Corp. Bldg., Matina Aplaya Road, Brgy. Matina Aplaya, Davao City, Philippines, 8000

Join the Dynata team today! 

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. 

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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