Key Facts

Remote From:

Full time

English

Hard Skills

Sales Management Marketing Accounting System Level Troubleshooting Finance Help Desk Support Transparency (Projection) Risk Awareness

Other Skills

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Training And Development
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Customer Service
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Operations
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Sales
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Leadership
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Adaptability
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Communication
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Teamwork
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Innovation

Roles & Responsibilities

Strong verbal and written communication skills
Customer service orientation with problem-solving abilities
Ability to work remotely in a virtual, global team environment
Flexibility to handle multiple contact center and back-office tasks

Requirements:

Handle customer inquiries via phone, chat, and email with professionalism and timely resolutions
Promote products and services and assist customers with upselling when appropriate
Provide basic technical support and route complex issues to the appropriate teams
Assist with back-office tasks and maintain accurate records/documentation in the CRM

Acquire BPO

About Acquire BPO

Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States. With 10,000+ staff and over 17 years’ experience, we deliver Safe, Flexible & Innovative contact center and back-office services for global businesses— onshore, offshore and Work from Home (WFH)—that enable them to #OutsourceWithConfidence. We have a definitive edge over our competitors because: • Our delivery centers are fitted out to international standards with carrier-grade infrastructure and globally redundant paths. • We’re globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, international data privacy regulations, among others. • Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. • Our in-house Automation & Intelligence team provides holistic automation solutions from design, to implementation, to ongoing continuous improvements—ensuring companies leverage the latest technologies available to achieve their business goals. • We’re powered by world-leading technology, including omni-channel platform Genesys, proprietary, cloud-based contact center platform Segue, Verint Workforce Management, Workday HCM & Finance, Workplace by Facebook for collaboration and communication, etc. • We’re a values-driven organization, attracting great talent and investing in training, free family health cover, community assistance, team-building and strong engagement activities. Visit www.acquirebpo.com for more information. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!