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Contact Center Representative_Virtual Recruitment

Acquire BPO

Role overview

Qualifications

  • Strong verbal and written communication skills
  • Customer service orientation with problem-solving abilities
  • Ability to work remotely in a virtual, global team environment
  • Flexibility to handle multiple contact center and back-office tasks

Responsibilities

  • Handle customer inquiries via phone, chat, and email with professionalism and timely resolutions
  • Promote products and services and assist customers with upselling when appropriate
  • Provide basic technical support and route complex issues to the appropriate teams
  • Assist with back-office tasks and maintain accurate records/documentation in the CRM

Key facts

Hard skills

Sales Management Marketing Accounting System Level Troubleshooting Finance Help Desk Support Transparency (Projection) Risk Awareness

Other skills

  • Training And Development
  • Customer Service
  • Operations
  • Sales
  • Leadership
  • Adaptability
  • Communication
  • Teamwork
  • Innovation

About the company

Acquire BPO logo

Acquire BPO

Customer Experience & Contact Centers

Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States. With 10,000+ staff and over 17 years’ experience, we deliver Safe, Flexible & Innovative contact center and back-office services for global businesses— onshore, offshore and Work from Home (WFH)—that enable them to #OutsourceWithConfidence. We have a definitive edge over our competitors because: • Our delivery centers are fitted out to international standards with carrier-grade infrastructure and globally redundant paths. • We’re globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, international data privacy regulations, among others. • Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. • Our in-house Automation & Intelligence team provides holistic automation solutions from design, to implementation, to ongoing continuous improvements—ensuring companies leverage the latest technologies available to achieve their business goals. • We’re powered by world-leading technology, including omni-channel platform Genesys, proprietary, cloud-based contact center platform Segue, Verint Workforce Management, Workday HCM & Finance, Workplace by Facebook for collaboration and communication, etc. • We’re a values-driven organization, attracting great talent and investing in training, free family health cover, community assistance, team-building and strong engagement activities. Visit www.acquirebpo.com for more information. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.

Company details

Company typeXLarge
IndustryCustomer Experience & Contact Centers
Company size5001 - 10000

Links

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Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun! 

  • Enjoy 14 months of pay* 

  • HMO coverage for you and your family 

  • Yearly Kick Off Parties with major giveaways (like the car in 2023) 

  • Get recognized through our ‘Value Awards’ 

  • Grow your career - yes, we love to promote internally  

  • Do meaningful work and collaborate with the best 

  • 900 promotions given each year 

  • 2,700+ leadership training courses 

We have career opportunities available for you:

  • Contact Center Representative

  • Sales Representative

  • Technical Support Representative

  • Financials Support Representative

  • Backoffice Support

  • Accounting and Finance Roles

  • Marketing Positions

  • Training and Operations

  • IT Support Positions

With a diverse global team working together, we proudly embrace and live by these shared values: 

  • Collaboration: Brilliant jerks can be brilliant elsewhere. 

  • Impact: Do, get it done, create impact. 

  • Passion: Be positive, bring passion and energy. 

  • Transparency: A transparent team can help each other. 

Join our virtual recruitment today and #ExperienceTheALife

#ComeForACareerStayForTheFun

Join the A-Team and experience the A-Life!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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