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VA Call Center Remote Customer Service Representative

Role overview

Qualifications

  • Must be 18 years of age or older.
  • Must complete a background check and drug test within 3 days.
  • Must have a dedicated, private, and secure workspace.
  • Personal device with functioning camera required for the training period and a reliable wired internet connection (minimum 35 Mbps); not compatible with mobile internet or Wi-Fi adapters.

Responsibilities

  • Deliver an exceptional remote customer service experience by assisting customers with finding and enrolling in health insurance.
  • Guide customers through eligibility determination, plan selection, and enrollment using GetInsured's cloud-based tools.
  • Collaborate with a remote call center team to meet performance goals and maintain consistent attendance, including a paid 3-week training period.
  • Maintain compliance with workspace and technology requirements, including a private workspace and a wired internet connection during training and employment.

Key facts

Other skills

  • Customer Service
  • Video Conferencing
  • Basic Internet Skills
  • Plan Execution
  • Adaptability
  • Teamwork
  • Persistence
  • Reliability
  • Punctuality
  • Self-Motivation

About the company

Vimo logo

Vimo

GovTech & Civic Tech

Vimo® started as the “Expedia” of health insurance, and now we’re transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

Company details

Company typeSME
IndustryGovTech & Civic Tech
Company size501 - 1000

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Job description

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. 

 

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 

 

Full-time/Seasonal 

· $17.00/hr. plus performance incentives 

· $19.00/hr. Spanish Bilingual, plus performance incentives 

 

Requirements 

  • 18 years of age or older  

  • Complete Background check and drug test within 3 days  

  • Dedicated, private, and secure workspace 

  • Personal device with functioning camera required for the Training Period 

  • Committed to full attendance for paid 3-week Training period  

  • Minimum Internet Speed of 35 mb/s with ethernet 

  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required 

  • NOT compatible with Mobile Internet Service Providers and/or Satellite.  

  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders 
    (For example, T-Mobile is not compatible with our internal systems)

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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