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Customer Support Representative

Role overview

Qualifications

  • Native English speaker; bilingual in English/Spanish a plus.
  • Excellent telephone etiquette skills.
  • Prior Customer Service/Support experience.
  • Proficient with technology, web-based and mobile applications; experience with Salesforce or other CRMs a plus.

Responsibilities

  • Responds to member concerns, questions, and technical needs via multichannel communication, following regulatory policies and procedures.
  • Informs members about Dario products and services, upselling when appropriate.
  • Maintain records in compliance with regulatory polices and procedures.
  • Provide stellar customer service to members in a kind and patient fashion.

Key facts

Other skills

  • Customer Service
  • Record Keeping
  • Mobile Apps
  • Communication
  • Analytical Skills
  • Time Management
  • Patience
  • Self-Discipline
  • Organizational Skills
  • Learning Agility

About the company

DarioHealth  logo

DarioHealth

Digital Therapeutics

DarioHealth Corp. (NASDAQ:DRIO) is a leading digital health company revolutionizing how people with chronic conditions manage their health through a user-centric multi-chronic condition digital therapeutics platform. Our platform and suite of solutions deliver personalized and dynamic interventions driven by data analytics and one-on-one coaching for diabetes, hypertension, weight management, musculoskeletal pain, and behavioral health. Our user-centric platform offers people continuous and customized care for health, disrupting the traditional episodic approach to healthcare. This approach empowers people to holistically adapt their lifestyles for sustainable behavior change, driving exceptional user satisfaction, retention, and results. Making the right thing to do the easy thing to do. Dario provides its highly user rated solutions globally to health plans and other payors, self-insured employers, providers of care and directly to consumers. To learn more about DarioHealth and its digital health solutions, or for more information, visit http://dariohealth.com. Our Mission:We make it easy for people to care for their health, with continuous and connected support that anticipates needs, understands motivation, and simplifies behavior change to put better health and outcomes in everyone’s reach. Investors, please visit Investors, please visit:https://dariohealth.investorroom.com/Welcome

Company details

Company typeSME
IndustryDigital Therapeutics
Company size201 - 500

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Job description

Description

At Dario, Every Day is a New Opportunity to Make a Difference.

ο»ΏWe are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

The Customer Support Representative responds to customer service and support inquiries from B2B and B2C members and maintains customer records in compliance with regulatory policies and procedures.

Responsibilities

  • Responds to member concerns, questions, and technical needs via multichannel communication, following regulatory policies and procedures.
  • Informs members about Dario products and services, upselling when appropriate.
  • Maintain records in compliance with regulatory polices and procedures.
  • Provide stellar customer service to members in a kind and patient fashion.
  • Other duties as assigned.


Requirements

  • Native English speaker, Bilingual in English/Spanish a plus.
  • Excellent telephone etiquette skills.
  • Demonstrated effective organizational, time management, and communication skills.
  • Ability to learn, analyze, understand, and convey complex information.
  • Proficient with technology, web-based applications, mobile applications, etc.
  • Prior Customer Service/Support experience.
  • Experience with Salesforce or other CRM’s a plus.

Remote Work Requirements

  • A quiet, private, distraction-free home office environment.
  • Reliable high-speed internet with a minimum 10Mbps download speed and 5Mbps upload speed.
  • Discipline and autonomy to work from home. 
  • Working hours 11:00AM – 8:00PM EST

***DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate.​***


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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